Working Student Customer Experience Management / Customer Survey (m/f/d)

GOLDBECK realizes pioneering real estate in Europe. We understand buildings as products and offer all services from a single source: from design to construction to services in operation. Currently, our family business employs around 14,000 people at over 100 locations with a total output of over 6.3 billion. Euro. Our goal “building excellence” stands for excellence in planning, building and operating as well as the further development of our talents – including sustainability.

Customer experience management at GOLDBECK focuses on our customers and the perception of our company, products and processes. Our task is to understand the needs and experiences of our customers, to translate them into the company and to act as a building block of sustainable organizational development. You work in a partnership team for a renowned, large company and get an insight into its working methods. We are looking for a working student (m/w/d) for 20 hours / week. Organisation, pre- and post-processing of customer interview dates Implementation of customer interviews Communication with internal and external customers With the help of the evaluation of data, the acquisition of knowledge and the creation of results reports and graphics including quality control Support in the design of quantitative and qualitative CX projects Participation in the further development of customer experience management

Current studies (min. 3rd semester) in the field of economics or social sciences, psychology, communication sciences or a comparable discipline Excellent communicative and organizational skills Structured, reliable and very conscientious operation Knowledge of quantitative and qualitative research methods Safe handling of Microsoft Office applications, especially PowerPoint and Excel, as well as ideally experience with evaluation and/or data visualization tools Extensive understanding of figures, pleasure in organizational tasks and careful data management Excellent knowledge of German in word and writing (mother language level)

Humanity, trust, responsibility, performance and pioneering spirit We offer numerous attractive benefits from the categories: Remuneration & Premiums: Job Ticket / Travel Cost Grant, Employee Benefits Holidays & flexibility: Above average number of holiday days proportional to working days, mobile work, working time adjustment Health & Sustainability: Operational Health Management, Sports Services, Precautions and Additional Offers Team & Culture: Team events, Christmas celebration Onboarding & Career: Systematized training program, training with over 900 trainings and seminars of the GOLDBECK Academy Please note that the Benefits are dependent on location or position. .