IT Head of Customer Interaction Solutions (m/f/d)

Our customer interaction solutions support healthcare and social services facilities as well as industrial companies and reach over 10,000 users. One of our central solutions is ecconnect, our platform for modern contract and damage management. More information can be found here: https://www.ecconnect.de/ With more than 2,400 employees and a placed premium volume of around three billion euros p.a., the Ecclesia Group is one of the largest insurance brokers for companies and institutions in Germany and Europe. In addition to our headquarters in Detmold, we are present with our own companies throughout Germany and four other European countries.

In this role you take responsibility for two experienced, agile teams in software development (Java, Springboot, Vaadin) and actively shape our solutions today and tomorrow. In addition, you will bring together all those in the Ecclesia Group who work on digital customer interaction and guide this community. You take responsibility for two agile development teams: You guide the entire team professionally and disciplinefully and develop employees and leading executives. You are convinced of your training and promotion. You develop the roles in our team and our work organization, especially against the background of new technological possibilities such as AI. You will strengthen a culture of cooperation, in which confidence, diversity and further development are obvious. You connect customer needs, sales and strategy: You work with our customer supporters and sales specialists and guide our user community. You are happy to be in touch with our top customers and have a sense of what is important to our customers and can translate it into cost-effective, scalable solutions. You understand the language of our management and translate customer needs and market developments into strategic roadmaps and digital future images. You are responsible for the technological development of our customer interaction solutions at group level: You are responsible for architecture, code quality and stable and efficient operation of customer interaction solutions. You influence and take into account the Enterprise architecture to ensure stable and efficient operating processes. You use modern technologies, including AI and low code/no code, to drive innovation, quality and speed. You set clear guidelines for products, resources and quality: you design market- and customer-oriented future images for our customer interaction solutions and ensure compliance with quality standards. You plan and tax budgets responsibly and transparently. You control the roadmaps and set priorities for topics, resources and capacities.

Complete study in the IT field or comparable qualification Multiannual management experience in the development of software products and the introduction of applications Experience in the development of executives (e.g. coaching, mentoring, team development) and high identification with our values Understanding processes and data flows Knowledge of techniques for deriving customer needs Experience with software lifecycle management and collaborative tools Knowledge of modern software development and architecture Experience with low-code/no-code solutions (e.g. jotforms) and pleasure in using new technologies in a meaningful way Joy in taking responsibility in a diverse, agile and innovation-oriented environment

With us, you work in a culture based on respect, responsibility and cooperation. We promote diversity and innovation, give you scope for design and support your personal development. An esteeming leadership culture and a high social purpose shape our daily work. In addition, we also have a lot to offer: Flexible working hours and the possibility of mobile work (up to 50%) Modern office environment with flexible room concept and a work café on campus Christmas and holiday money and wealth benefits in full 30+ days holiday a year Additional occupational health insurance and pension provision eGym-Wellpass and training area with state-of-the-art fitness equipment (eGym), service leasing, specialist service and health day Business restaurant and free on-site parking Free fruit and drink offer for all employees The Ecclesia Group stands for equality and mutual respect. Each and every one of us is welcome – completely independent of age, gender, ethnicity, religion, world view, disability or sexual identity.

respect #responsibility #customer orientation #professionality