Reservations Agent (m/w/d)

Working according to Lean Luxury philosophy with Ruby Spirit in the heart. We want a team in which the most diverse people find their place because diversity and otherness are important to us. I want you to be with us. Everyone brings his own rhythm and his own melody. This creates our unique groove. Did we mention that we love music? As a team, we want to be the best in what we do. We prefer to go new ways. We have fun at what we do and do not take ourselves too seriously. We prefer to speak with each other and with our guests at eye level instead of hiding behind titles and formalities. Everything with a common desire and goal: all at Ruby – employees, guests and customers – feel like having arrived and being there where the real heart of the city strikes. We are not looking for the perfect CV, but personalities that match us. Interested? Then we'll get you.

Type of employment: Full time

Guides daily arrival and departure checks Contact our international guests for their requests by phone or e-mail and guarantee a pleasant guest-journey Are responsible for the care of our PMS and other hotel-specific systems as well as the data of our guests and customers: Check existing reservations and incoming payments Use our Ruby SOPs daily Perform monthly accommodation statistics and process commissions

Have completed a vocational training or a study in the area of hotel management Have already gained your first experience in a comparable position, for example at the front office or in the reservation Have a warm and warm radiance and your communication skills shine in every interaction Thinking analytically, trading methodically and bringing a strong sense of responsibility and quality with Take things in hand and convince by a high degree of self-initiative Recognize guest needs and love to go new ways and question the status quo Know yourself in the MS Office universe and have already worked with the one or other reservation system masters the German and English language perfectly, linguistically and in writing

Ruby, Ruby, Ruby 'Cause I'm having a good time Your style, your laugh, your ideas – Bring your personality to work We connecten best by you - let us introduce: Michael, founder of Ruby Better together – at work, at team events or just because Monday is Less work, same money – Full time counts 35 hours and every hour No more excuses – we support your sports program Money, Money, Money Ain't no mountain high enough Sharing is caring - with our opening and profit sharing bonus, also grows with Ruby your account No matter how you get to work – there is a mobility grant on top Take it to the next level – secure extra cash through profit sharing, talent scouting and positive reviews Level up your game – with Ruby it goes up for you Innovation is part of our DNA – Lean Luxury, paperless, cashless, ... you name it JOBV1_EN