Account Manager Consulting and Sales Solutions (m/w/d) limited until 31.10.2026 | OMCBVL

We are the digitization partner of the cooperative financial group and combine decades of banking expertise with modern information technology. The IT solutions and services specifically tailored to banks range from data center operations to bank procedures agree21 to app development. As a German-speaking company, we use future-oriented technologies such as artificial intelligence or smart data and write process optimisation, safety and regulatory. We have set ourselves the goal of enabling innovative digital banking and near banking experiences for over 900 banks and more than 30 million bank customers. Therefore, we systematically invest in the know-how of our more than 5,500 employees and consider sustainability as a strategic corporate goal. Our cooperation model is characterized by an agile, cross-functional operation in all business areas. We connect people and markets of tomorrow - simple. digital. safe. For our Omnichannel business segment in the Tribe consulting and sales solutions, we are looking for you in full or part-time as a customer service provider consulting and sales solutions (m/w/d) in Karlsruhe or Germany from 30 hours a week. Münster. Your activity is assigned to the Chapter Fachsupport. Here you work with 4 colleagues across the site and with various interfaces.

Note: This body shall be fixed for the duration/period until 31.10.2026.

Tasks with perspectives

You enter our core products and services in the sense of a qualified ServiceDesk as a 'Single Point of Contact' for our customers in the context of our consulting and sales solutions (e.g. Contact Center, Virtual Agent, BankingWorkspace, Videoberatung) You develop solutions for inquiries and information needs by the customers and are responsible for their communication. You process customer requests together with the colleagues of an interdisciplinary team and take care of the introduction, monitoring and coordination of escalations in the context of (large-scale) operational disorders. You are responsible for the quality assurance of customer information and communicate to the customers in case of a malfunction. In order to make our applications and services better every day, you bring your knowledge from customer contacts to further development and, for example, contribute in the form of test activities to the quality assurance of our products.

Personality with profile

You have a completed economic study as well as several years of relevant professional experience or a comparable qualification. You have professional experience in IT assignment or customer support activity as well as knowledge of the processes of the tools/media used in customer service. Ideally, you have knowledge of the cooperative financial group, bringing along a good understanding of the bank's building/outgoing organization and an understanding of customer needs and behaviour in the increasingly digitized world. You have knowledge of German (at least C1 level) and good English (B2 level). You bring with you a strong customer and service orientation and your binding and self-responsive working, your analytical thinking ability and your very good planning ability. You are conflicting and strong with high cooperation and team skills.

Nobody is perfect! You don't meet the requirements to 100% and you still want the job? No problem - we go the way together as a team - including incorporation and tailor-made development measures!

Our advantages at a glance

In addition to an attractive fare and 30 days holiday, we offer you the following benefits:

Flexible work: We work in a balanced hybrid mix of remote work and presence in modern office environments (Activity Based Working). Work-life balance: With our individual working time models such as part-time, the choice in full-time between 30-40 h and our life-time account (sabbatical and/or release before retirement) you will find the right balance. Private life and career agreement: We offer you a family budget and support you in special family situations like e.g. care of family members. Individual Benefits: You have the choice between bike leasing, IT hardware leasing, asset-effective services and/or an additional day of release, as well as an occupational retirement and other options. Onboarding: We welcome you to our welcome event #enter; You can also expect a structured integration with Pat*in and regular feedback talks with your People Lead. Health Management - Health, Family and Life: With our offers we support you through cooperation with the family and voiio. We offer you a variety of food in our operating restaurants and network with our sports facilities. Career model and training: In our development dialogues, you will discuss your professional, methodical and personal career goals and pursue them by means of our diverse further education offers. Our company values: Respectful, open and honest, independent, for each other and result-oriented - we are guided by team spirit and the desire for innovation and intensive knowledge sharing. Future and workplace safety: As a cooperative company with decades of experience, we are pioneers of digital transformation in the banking world and system-relevant employers. Kununu: We are Top Company 2025 and proud of a Kununu score of 4.2 and a referral rate of ≥ 90%.

Please use only our application portal for your application. We look forward to seeing you.

Get in touch now!

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