Brenner's Park-Hotel & Spa | Germany | 76xxx Baden-Baden | Permanent position | Full time | Published since: 26.09.2026 on stepstone.de
Reservation Agent (m/f/d)
Oetker Hotels is one of the world's most exclusive portfolios of luxury hotels. All our houses are real masterpieces. Located on the most sought after destinations in the world, each property is a landmark and an icon of elegance. The hotels combine legendary hospitality with real family spirit that is unique to the Oetker hotels. The current portfolio includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough London, L'Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri Beach
Type of employment: Full time
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Your tasks • Your profile • What we offer
Warm and competent care of our demanding international guests
Professional processing of reservation requests (telephone, e-mail, online)
Advice on room categories, arrangements and accommodation
Close cooperation with Front Office, Revenue and Sales
Maintenance and management of reservations in the PMS/CRM system
Ensuring a smooth and service-oriented booking process
Support for the optimization of standards and procedures
Ideally first experience in the reservation or in the front office
Embossed service orientation and a natural feel for guest wishes
Very good knowledge of German and English; Other languages advantageous
Safe handling of popular reservation and hotel programs
Structured, precise operation and high quality awareness
Joy in teamwork and working in an international environment
Willingness to accept the weekend service in the reservation
You work in an international environment in the luxurious ambience of the Brenners Park-Hotel & Spa - the German flagship of the Oetker hotels and... Participation in the respective valid, performance-related bonus program
Holiday and Christmas money
Unlimited employment contract
Benefits for selected partners (Corporate Benefits)
Staff discount at the Fritz & Felix Restaurant & Bar
A free meal in the team bistro during working hours
Beneficial haircuts in the Salon Jardin Roman Kilgus
Attractive overnight rates for you as well as Friends & Family (in Brenners Park-Hotel & Spa, selection of German luxury hotels (SDL) and Fair Job Hotels e.V.)
Varied career opportunities within the Oetker hotels and the SDL
Individual support for continuing training, including training budget
Personnel accommodation or support in the housing search
Aid for occupational retirement or childcare assistance
Beneficiary parking options and the JobRad leasing option
Free training in premium fitness studio
Free admission to the Museum Frieder Burda
Wellbeing offers, including free and discounted treatments at our Villa Stéphanie Spa
Precautionary studies and health offers
Provision and cleaning of working clothing in the operational field
Regular team events (e.g. summer festival and Christmas celebration)
Flexible working time design within the framework of operational possibilities
Higher remuneration is possible due to our tariff level system and additional individual factors (e.g. experience and responsibility). .
Location
 | Brenner's Park-Hotel & Spa | |
| Baden-Baden | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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