ACSYS Lasertechnik GmbH | Germany | 70xxx Kornwestheim | Permanent position | Full time | Published since: 03.02.2026 on stepstone.de
Customer Care Manager (m/f/d)
ACSYS is a leading supplier of high-precision standard and special machines in the field of laser technology. With a pioneering spirit and the know-how of more than 120 employees, we have been developing, manufacturing and distributing customer-specific laser systems as an owner-managed medium-sized company since 2003 in conjunction with efficient manufacturing processes for industrial applications. As a technological pioneer for laser microprocessing, ACSYS is the first address for high-quality solutions for engraving, marking, structuring, welding and cutting by means of laser technology. You love it when everything goes round – and customers are thrilled? Then you are right with us! !
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Your tasks • Your profile • What we offer
As Customer Care Manager (m/w/d), as a team leader of our aftersales team, you are the central point of contact for our customers in our Aftersales/Service area. With your structuring, communicative and solution-oriented way, make sure that service requests, complaints and spare parts orders are handled smoothly – and our customers are always well-maintained. In detail: Competent and binding support and advice of our national and international customers in the aftersales Discipline and professional management of the aftersales team Active design and improvement of our aftersales/service processes in close cooperation with the technical service Operational daily business: receiving, processing and tracking of service requests and complaints Coordination of service operations in close coordination with the technical service Organisation of spare parts, rental equipment and other services Creation of offers and calculations for maintenance, rebuilds or spare parts Processing of international service orders including export and shipping processing Maintenance and documentation of all services in the CRM/ERP system Creation of sales documents, as well as evaluations & statistics
Completed commercial or technical training, happy with further training (e.g. technician, Bachelor) Multiannual experience in customer service or technical aftersales First leadership experience is desirable High technical understanding and fun to understand complex topics Experience in handling international customers and internationally established companies Organizational designer with structured, solution-oriented working and distinct methodological competence Secure handling of ERP/CRM systems and MS Office Good knowledge of German and English Integrative personality with high emotional intelligence Team spirit, communication joy and a positive emission
Future-proof, permanent employment relationship Individual integration with personal contact and active involvement in the company Flexible working hours with electronic sliding time account and flexible break times Possibility to lease a service bike (JobRad, BikeLeasing) / Grant from the employer A bright and spacious cafeteria for relaxing breaks and a cozy one-sided and a fully equipped kitchen
Location
 | ACSYS Lasertechnik GmbH | |
| Leibnizstr. 9, 70806 Kornwestheim | ||
| Germany |
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