Working Student Project Management After-Sales Vehicle Projects Large Cars & SUV

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003YV7 We bring Mercedes-Benz Cars to the street - with enthusiasm and heart blood! At Global Customer Service and Parts, we accompany the entire life cycle of Mercedes-Benz and smart vehicles, from the service-oriented design of our products to market launch and product support and probation. We support the service organisations worldwide, possibly also on site. We work with our partners from GCSP, development, production, purchasing, legal and quality. We create operating instructions, write diagnostic procedures and are the experts in parts technology, as well as in product evaluation and regulation. We are responsible for the project management in strategic vehicle projects and for the serial support of the Large Cars & SUV. On the one hand, we ensure the serviceability of new vehicles and, on the other hand, we support the ongoing series of models worldwide. The core task in strategic new vehicle projects is the coordination of service technology and the project management of relevant sub-areas in the after-sales business (marketing, logistics, training, documentation, contribution to earnings, diagnosis, etc.). The rapid technical analysis of field complaints with the aim of ensuring long-term customer satisfaction is one of our main tasks. We achieve this through service-oriented technical measures that are developed in cooperation with development, production and quality management. You will get a detailed insight into the Mercedes-Benz project and after-sales world as well as the interaction of development, production, marketing and other Mercedes-Benz AG departments. As part of your work at the Sindelfingen site, you have the opportunity to work with analysis data and various business intelligence solutions in addition to your own conceptual work. Your tasks in detail: Research of technical backgrounds and causes for customer complaints Analysis of series-specific topics and their preparation within the framework of the monthly guarantee and cunency reporting Data analysis, pre- and post-processing, as well as participation in the relevant decision-making bodies in development and production Technical and business assessments of technical vehicle concepts Development and documentation of repair and service concepts for different vehicle sizes Conception, implementation and documentation of vehicle checks (checking the repairability of vehicle components) Support in spare parts tracking and reporting for future and start-up series, independent implementation of weekly voting rounds with purchasing, logistics and after-sales Support in the evaluation of low-speed crash tests as part of the determination of the insurance classification of new vehicles Cooperation in the planning and preparation of upcoming new vehicle market launches The start is scheduled from March 2026, but can also take place after consultation on 01.04.2026.

Course in Engineering (Machine Engineering, Industrial Engineering, Automotive, Service), IT Science, Economics (International Business, Technical Business Administration) or a comparable degree course Secure knowledge of German and English in word and writing Safe handling of MS Office Analytical and strategic result orientation Customer and service orientation Team & communication skills First experience in presentation of facts desirable driving licence and good technical understanding as well as affinity for vehicles of advantage Experience abroad/intercultural experience desirable Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate, giving the semester and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-sindelfingen@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Parking space Business doctor Good connection Accessibility Child care Kantine, Café