Teamlead Customer Service BFC (m/f/d)

Culligan Deutschland GmbH is a leading provider of innovative solutions for water treatment and part of the global company Culligan International, which has been known for world-class water filtration products and services for over 80 years. With customised systems and services, we offer clean, safe and sustainable water for households, businesses and industrial applications. As an international market leader, we attach great importance to sustainability, quality and customer satisfaction. Our solutions range from drinking water treatment to water desalination to innovative systems for wastewater treatment. We are looking for dedicated employees who share our vision to have a positive impact on the future through innovative water technologies.

Why Culligan?

Market leader in water treatment with decades of experience. Sustainability and innovation are at the heart of our work. Career opportunities in a growing company with international perspectives. Collaborative working environment in which team work and further development are supported.

Create the future of water treatment with us and become part of a successful, sustainable company.

We look forward to your online application!

Actively shape the future of our customer service: From 01.10.2026 we are looking for a:n Teamlead Customer Service BFC (m/w/d) with Drive and Vision for the following challenges:

Planning, control and monitoring of daily service activities Ensuring compliance with service-level agreements (SLAs) and quality standards Implementation of team meetings, feedback talks and employee development measures Escalation management in complex or critical customer applications Analysis of KPIs, derivation of measures and regular reporting to the field management Optimization of processes, tools and interfaces in cooperation with other departments Onboarding new team members and organisation of internal training Close coordination with sales, technology, logistics and other specialist areas Working on projects to further develop customer service

Completed commercial training, ideally complemented by a further qualification (e.g. specialist, farmer/in) Alternatively: completed studies in the field of business management, economic psychology, communication sciences or comparable discipline Multiannual professional experience in customer service, sales service or service management First leadership experience (team management, deputy team management or project management) of advantage Deep understanding of customer service processes, ticket management and service level standards Experience in handling CRM systems (e.g. Salesforce) and common office tools Knowledge of complaint management, escalation handling and quality management Ability to define, analyze and derive measures Experience in optimizing service processes and interfaces English is a plus

Passion A significant and exciting employment in an international, dynamic and successful business environment Trust Independent and responsible work Safety Fixed employment in an emerging company, asset-effective services & occupational pensions Leisure Attractive holiday arrangements with 30 days vacation plus free days on Christmas Eve and New Year's Eve Flexibility 2 days mobile work per week & sliding time control Career opportunities Personal and professional development through training and individual development plans Health Ergonomically designed jobs in the new headquarters, fresh fruit & beverages and health services via Helios Additional services Corporate Benefits, Coupons, Grant for Urban Sports Club / ÖPNV and Bike Leasing Dogs welcome Four-legged companions are welcome to our office – for a good working environment! Employee Events Regular team & corporate events for exchange, fun and a strong we feeling