Customer Journey Expert – Business Banking Customer Onboarding (w/m/d)

With over 9 million customers, ING is the third largest private customer bank in Germany. Whoever works at ING doesn't just do a job. Working with us is the chance to change something. How you doing? By touching the lives of millions of people as a global bank and aiming to have a positive influence on society and our planet. And by staying human, close and personal thanks to our start-up mentality – as unbanky bank.

Customer Journey Expert – Business Banking Customer Onboarding (w/m/d) at Frankfurt or Berlin

Taking the customer's perspective meets your solid banking and process understanding? Do you not only look through complex facts, you can also explain them so that everyone understands them? When it comes to the customer journey, do you want to make the journey from first contact to successful onboarding as smooth and pleasant as possible? Perfect, because it's about us! Become – CV is enough – and create the optimal onboarding of our mid-sized customers in the business banking sector!

Your role is nothing less than the complete customer journey in the onboarding process: you analyze, create vulnerabilities and find creative solutions to continuously improve the user experience. Customer feedback is a source of information that you use to understand the needs and expectations of our users – and then to create real added value with concrete measures. Together with other customer journey experts, product owners, UX/UI designers, developers and marketing professionals optimierst Existing processes, develop new features and ensure that everything meets regulatory requirements and internal standards. To ensure that all facets are actually known in product development, you work closely with national and international stakeholders. Clearly, you always have a watchful look at the market: you’re watching trends, analysing competition and deriving clever impulses for our journey strategy. Of course, all this also includes a clean documentation: you create guidelines, work instructions and process descriptions and are in close cooperation with all relevant interfaces.

Studies in BWL or Business Informatics and Banking Experiences Multiannual practice as a customer journey expert*in or in a similar role, ideally in the field of customer onboarding or KYC processes Expertise and deep understanding of customer journey and requirements in business banking Found know-how in the design of customer journeys for customers in business banking Experience in the design of technical requirements and their implementation (e.g. business processes in a bank and the underlying technologies / infrastructures) Excellent communication and presentation skills to convey complex ideas clearly and understandably Team spirit, holistic thinking ability and rapid understanding Systemic and independent operation Ability to think beyond your own horizon and develop sustainable solutions Very good German and English

Operating pensions, asset-effective services, free Deutschlandticket & Bike LeasING, operating restaurant Hybrid work model: In addition to work in the office, you can also work on the mobile – as part of operational, legal and regulatory requirements. Individual working time models, Sabbatical, support for care & childcare costs Own budgets for personal development and health plus personal equipment budget for your mobile workplace JOBV1_EN