IT Service Desk Employee / UHD Specialist (m/f/d)

In this position, you are the first contact person for our customers with all IT questions and for a smooth IT operation in the daily business. You work structured, service-oriented and with technical understanding – both remotely and on site. What does that mean? 1st-level support: You accept faults and service requests by phone, e-mail or via ticket systems, qualify them cleanly and resolve them independently or escalate them in a structured manner at downstream entities. Ticket management: You work daily in our ticket system as well as in customer-specific systems. You document comprehensible, prioritize correctly and keep in mind deadlines and SLA requirements. On-site deployments: For customer appointments, you take on the construction and cabling of workstations, set up PCs and notebooks and supports general IT tasks on-site – from client setup to peripheral integration. Customer support: You act as a competent and friendly contact person for small and medium-sized companies as well as large customers, including in health care and business. Technical support in day-to-day business: You support users in hardware and software problems, Microsoft environments, user and rights management as well as general IT issues. Cooperation & further development: You work closely with the 2nd and 3rd levels as well as project teams, get active and continuously develop your know-how.

What do you bring? Knowledge and practical experience in one or more of the following areas: Basic to good general IT knowledge Experience in 1st level support, ideally with first touch points in 2nd level Safe handling of Windows operating systems and common office applications Basic knowledge of networks, client/server structures and user administration Experience in working with ticket systems Ideally experience in dealing with customers from the healthcare or commercial environment Understanding structured documentation and IT service processes Very good German knowledge We do not expect you to master everything perfectly – more importantly, your willingness to continuously develop and understand new systems quickly. What distinguishes you personally? Service orientation: You have a high service affinity and a strong awareness of customer satisfaction. Friendly and professional appearance: Since a large part of the communication takes place by telephone, you are convinced by kindness, patience and clear expression. Structured and organized mode of operation: You work cleanly, document conscientiously and keep track of multiple tickets. Self-employment: You take tasks independently, think with and take responsibility for your topics. Readiness to learn: You are motivated to work into new systems and technologies and to constantly expand your knowledge. Team spirit: You actively support your colleagues, work solution-oriented and contribute to a positive team culture.

Attractive remuneration according to your qualification and experience Exciting projects with design space and individual training possibilities A collegial working environment with flat hierarchies Varied tasks through different customers and industries Opportunities for mobile work Cars and -handy Parking with e-store columns Monthly tax-free allowance Occupational pension (bAV)