Confluence Support Specialist – Atlassian, Wissensmanagement & KI (m/f/d)

You support our users in 2nd and 3rd level support (e.g. permissions, Access problems, configuration issues, technical errors, app and integration problems, manufacturer escalation). You set and manage users, groups and permissions in the Confluence Cloud. You help teams structure their areas and sides (e.g. space design, Templates, macros, navigation). You actively participate in updates, new features and apps. You analyze and troubleshoot disturbances – together with our Atlassian administrators or manufacturer support if necessary. You create and maintain user documentation, How-Tos and Best Practices directly in Confluence. You support training, onboarding, and workshops so that Confluence can be used efficiently.

A completed IT and/or commercial training – e.g. as a specialist (m/w/d) and experience in support for end users. (m/w/d) with demonstrable expertise are also welcome. Enthusiasm for digitalization and knowledge management as well as the willingness to introduce your own ideas. Experience in – or strong interest in – dealing with Atlassian products (Confluence, Jira), but at least in dealing with content management or knowledge management systems (e.g. Wikis). First touch points with the Atlassian Confluence Cloud, whether as a user or in an administrative role. Joy in knowledge management and modern forms of cooperation. A pronounced service orientation, clear communication and the ability to to provide comprehensible solutions. Experience in IT service management, ideally with knowledge in ITIL processes (e.g. incident, problem and change management) – an ITIL certification is beneficial, but no need. Good communication skills with very good German (level C1 or higher) and English skills (level B2 or higher)

Flexibility: Our teams decide which division between mobile work and local presence is appropriate depending on the area of responsibility. We also offer flexible working hours and 30 holiday days. Corporate Benefits: You have the opportunity to use monthly changing, attractive employee discounts. Precautions for the future: Benefit from an occupational pension scheme with employer grant. Training: We support your personal and professional development with a diverse range of training courses – from internal training through experienced colleagues to external training. Individual start: A comprehensive onboarding event allows you to get the ideal start. Culture & cooperation: We live a corporate culture with open doors and an appreciation atmosphere in which your own initiative and your commitment are supported. Modern equipment: You will get a smartphone and notebook with operating system by choice. As an owner-guided, independent system house, with passion, soil adhesion and high service quality, we accompany our customers from planning to operation. We stand as a partner for future-proof IT solutions across Germany and place particular emphasis on personal exchange. For more information, please visit our career page: www.sva.de/de/karriere