UKM Universitätsklinikum Münster | Germany | 48xxx Münster | Permanent position | Part time - flexible / Full time | Published since: 19.03.2026 on stepstone.de
Employee Service Center / Call Center (m/f/d)
Staff (gn*) Service Center / Callcenter Unlimited | Full-time with 38.5 hours per week | Remuneration according to TV-L E5 | Central services | Service center | We're the UKM. We have a clear societal mission and a special social responsibility with the connection of healthcare, research and teaching. To meet our high standards every day, we look forward to your expertise in the UKM service center. Here, external and internal callers receive quick and concrete help to enquiries about the University Hospital and the University Location Münster. Verbal exchange of information and written communication are elementary components in the broad range of services of the UKM service center. We provide our communications talent in the service of our patients, the UKM employees and customers – best with you! !
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Your tasks • Your profile • What we offer
Professional communication: As the first contact person, you answer questions about the UKM almost exclusively by telephone and provide qualified consultations in German and English Flexible information management: You quickly and solution-orientedly process different enquiries about the various UKM institutions and clinics Correspondence: Editing emails as well as classic font and fax correspondence professionally and according to current quality standards Digital information processing: You will find the necessary data independently and provide information for our digital systems structured on System maintenance: The maintenance of our databases and the safe use of various IT systems are part of your daily routine Planable working hours: Your use is made in a fixed interchange service system within our service hours (from Monday to Friday between 8:00 am to 20:00 pm), which allows you to create a reliable leisure time
High service and team orientation as well as an appropriate approach also in challenging situations Excellent communication skills as well as excellent knowledge of German and good English in word and writing Cross entry with experience in managing a high call volume also possible Joy in courteous dealing with people both in communication to the outside and in the team Problem solving competence and a high degree of flexibility Knowledge of Microsoft Office products Medical knowledge and knowledge of higher education
A diverse activity in a responsible area of work Very good personal and professional training opportunities Collective remuneration, annual special payment and occupational pensions (VBL) 30 days holiday a year plus two extra free days on Christmas Eve and New Year's Eve Respectful cooperation and appreciation in a diverse team Numerous support and advisory services on the health or reconciliation of family and work Many other benefits such as sports, job ticket, business, canteen or childcare in emergencies CONDITIONS: Regular working time models Family friendly Value Security Further advantages
Location
 | UKM Universitätsklinikum Münster | |
| 48149 Münster | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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