Trainee Contact Center (m/w/d)

Welcome to BAUHAUS! BAUHAUS builds on one thing: the use of all employees: both for each other and for each individual customer. Because only with respect, cohesion and passion, it is fun to give everything new every day. Our Store Operations department focuses on smooth customer service. Our goal is to create the perfect shopping experience for our customers. Our Contact Center is an important component and serves as a central point of contact for customers of any kind.

Within the 18-month trainee program you will get an insight into a future-proof trading company. They run through various areas of the Contact Center and get insights into all customer-related departments within the company. As part of this, you will also master the varied day-to-day business and support us constantly in cooperation with the specialist areas in optimizing our processes.

There is no application period for this job. It remains written for as long as it is open.

As a Trainee Store Operations (m/w/d), you will be prepared to advance the further development of our customer-oriented measures within the Store Operations division from 01.10.2025 They develop customer-oriented and efficient suggestions for optimizing, documenting and maintaining process and process organization Through innovative ideas and self-initiative, you actively contribute to the further development of strategies through all channels and their implementation in stationary sales as well as in the online shop

Complete economic studies, e.g. economics (VWL), economics (BWL) and a comparable qualification They have pronounced analytical, conceptual and communicative skills that become clear in interaction with customers Team skills and collegiateity are not too short for you, and you are also convinced with high ambition and strong results orientation They have the ability to quickly find their way into new situations, to implement requirements in a structured and solution-oriented manner and to convince with a customer-oriented way of working First contact points in process and project management are desirable

Individual technical and personal development possibilities Takeover into an indefinite working relationship with good performance 30 days of annual leave and flexible working hours beside the core working time and an attractive salary of 3,500€ gross monthly Exclusive model for occupational pensions with attractive employer grants Additional benefits such as asset-effective benefits or occupational disability insurance for special conditions Advantages of shopping through the BAUHAUS employee card Team events such as the BAUHAUS company race or the annual company celebration Alexandra Ehnes (HR/Recruiting) is looking forward to your online application via our application form - without writing and in less than 3 minutes. JOBV1_EN