Landesbetrieb IT.Niedersachsen | Germany | 38xxx Braunschweig | Permanent position | Part time - flexible / Full time / Home office | Published since: 02.03.2026 on stepstone.de
Service Desk Agents [m|f|d]
Location: Braunschweig I unlimited I full time I EG 9a TV-L I Reference: 03041/41d.13 Welcome to IT.Niedersachsen – together we shape the digital future! We from IT. Lower Saxony connect the country and its people. We ensure that employees can work digitally in public administration. At the same time, we create the basis for citizens to reach all offices, authorities and ministries online in the future. For this we are looking for you: people who want more than just a job – a task that makes sense. Whether it's Coder, Admin, Project Management or Communications, you will shape the future of the country and become part of a team that holds together. The subject 41, the IT.N-Service Desk, is the first point of contact with fault messages and inquiries of any kind and is thus the central interface between the users, the customer base of IT.N. In the Service Desk, fault messages and inquiries are received via a wide range of input channels (e.g. e-mail, telephone, desktop view, web forms), are directly resolved, categorized, prioritized and forwarded to the 2nd level if necessary. .
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Your tasks • Your profile • What we offer
Consumption (telephone, e-mail, ticket system) of inquiries and error messages from the Lower Saxony administration regarding the IT technology used Direct phone support with the aim of troubleshooting is the primary goal of your task Remote desktop solutions 2nd Level Support
You have completed vocational training for the specialist informatics and the specialist in the field of system integration, IT system electronics, and IT system electronics or other IT-related training or you bring an at least four-year professional experience in IT. In addition, the following knowledge is desirable: general knowledge in the themes of the Microsoft operating system Windows 11 Extensive knowledge of MS Office products Knowledge in Active Directory, VPN and ITIL, as well as in support of specialist procedures and applications Experience in handling ticket systems
Personal requirements: analytical and problem-solving capabilities, solution-oriented work, pronounced communication and team skills, safe and tactical appearance, loadability and balance
A job with meaning: You advance the country and make an important contribution to society. Security you can count on: With us you benefit from all the benefits of the public service. Flexibility that fits your life: sliding time and part-time models give you the free space you need. A team on the verge is: We support each other and meet with appreciation. A reliable salary: you earn according to the collective agreement for the public service of the countries (TV-L). Additional recognition: You will receive a special tariff payment at the end of the year. More time for yourself: Enjoy up to 30 days of holiday a year, plus work-free time on Christmas Eve and New Year's Eve. Precaution with future: Our additional service is comparable to operating pensions in the private sector. Further easy made: With individual training offers, we help you to go your own way. .
Location
 | Landesbetrieb IT.Niedersachsen | |
| 38122 Braunschweig | ||
| Germany |
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