Commercial employee in national customer service (m/f/d)

We continue to grow and look for you as a full-time backup for our customer service. As an employee in the customer service national (m/w/d), you are the first contact point for our customers. Whether it's orders, questions about Thomann or returns - you can help our customers. About us Founded in 1954, Thomann is today the largest consignor of instruments and music equipment in the world and is one of the largest e-commerce companies in Germany. The webshop thomann.de is at the heart of our thinking and action. Whether beginnersin or internationally acclaimed musicians*in: Our more than 1800 employees from over 55 nations have the goal of fulfilling every claim of our 18 million customers. The range currently includes more than 110,000 products. From instruments and notes to event and lighting technology, from the most internationally known brands to our 30 Thomann own brands. Thomann Campus In stairndorf near Bamberg, there is not only Europe's largest shipping warehouse, but also Europe's largest music house: a 5500 sqm musician paradise for testing, discovering or simply letting inspiration. Also on campus is our service center. In the specialist service and the specialized workshops, around 170 employees take care of maintenance, maintenance and repair of defective products.

Senior Account Manager (m/w/d) Location: Burgebrach-Treppendorf Entry level: employees*r Type: Full time, now We continue to grow and look for you as a full-time backup for our customer service. As an employee in the customer service national (m/w/d), you are the first contact point for our customers. Whether it's orders, questions about Thomann or returns – you can help our customers.

We inspire and enable people to speak music, everywhere. And we want that with you. Your tasks are as demanding as possible: First-level support: You process orders, inquiries and customer complaints from the German-speaking area by phone, email and chat You work with our product and service specialists to advise our customers as best possible You meet independent decisions to initiate and coordinate returns, exchange of goods, credits, repairs and spare parts You carry on commercial and administrative tasks (e.g. orders from public institutions)

With us, your knowledge, your talent and your ideas find the right stage. To do this, you should bring: You have a completed commercial or service-oriented vocational training (e.g. gastronomy or hotel industry) or comparable professional practice experience You have excellent and customer-oriented communication skills and a pronounced service orientation You are happy to communicate both in German and English Team skills, empathy and sensitivity for customer needs are of course for you Dealing with digital media and MS Office is yours

Look at what else we can offer besides the best colleagues in the world: Business with emotions 30 days The possibility to work partially from home Attractive and performance-oriented remuneration with Christmas money as well as company pensions Pleasant operating climate with flat hierarchies Modernly equipped workplace far away from city noise and traffic jams Free English lessons Corporate Benefits and Employee Discount Canteen with changing freshly prepared dishes Fully equipped sample room Modern, in-house gym for free use JobRad offer Free use of e-load parking for employees