Team Lead Customer Engagement (m/f/d)

Since 1998, we have dedicated ourselves to renewable energies and are one of the world's leading developers of independent energy management systems. With our holistic solutions we accompany the entire life cycle of energy systems. From planning to commissioning, we support our customers as independent technical consultants. For this we need a team of highly qualified and motivated employees:inside. Do you want to become part of our diverse team from different disciplines and jointly drive the future of renewable energies?

With energy to the future. We look forward to seeing you!

You carry on and develop a six-headed customer engagement team both professionally and disciplinaryly and promote a positive, service-oriented work environment. You ensure a fast, competent handling of all incoming customer requests via hotline and email and continuously optimize our inbound processes. You are responsible for the systematic further development of our medium-sized existing customers and actively identify cross- and upselling potentials. Together with your team, you will accompany annual discussions, develop customer roadmaps and advance strategic developments. You work closely with the teams from Key Account Management, Customer Success, Product and Support and coordinate the processing of complex customer relationships. You ensure high data quality in our CRM and are responsible for central KPIs such as reaction times, conversion rates and customer satisfaction. You continuously develop processes, tools and processes in customer engagement to improve efficiency and customer experience. You actively contribute customer feedback to the further development of our Hard and SaaS products and thus support our mission to create outstanding customer experiences.

Multiannual experience in Account Management, Inside Sales or Customer Engagement – ideally in the environment of renewable energies or SaaS solutions. First leadership experience or a clear leadership ambition with the ability to motivate, develop and strengthen a team. Excellent communication and consulting skills as well as a high service and customer orientation. Structured, data-based working with safe handling of CRM systems and KPI-based working. High problem-solving capability, hand-on-mediality and pleasure in optimizing processes and making them more efficient. Very good knowledge of German and English for the care of our international customers. We welcome applications from people with disabilities and actively promote equal opportunities and diversity.

6 reasons for entering meteocontrol (and more): Work for a better future: With us you create a better future for us and all generations after us More flexibility: We know how important a balanced work-life balance is. This is why we offer flexible working hours and a home office model that adapts to your needs. Holiday that grows: Start with 30 days vacation and your loyalty will be rewarded every two years with an additional holiday day – up to 35 days for even more time out! Continuous learning & further development: Your further development is our heart – with a variety of offers, we support you in your company's career planning. Money on top: In addition to your salary, you will receive a monthly donation card worth €50 and a grant to the Deutschlandticket. Fitness: Train with our attractive employer grant at EGYM Wellpass, take part in our JobRad Leasing or power you out at our annual company race. ... many more reasons can be found on our career website! !