Account Manager / First Level Support – Photovoltaics & Storage (m/f/d)

Do you want to actively shape the energy transition together with a great team? Then get involved in the growth rampion on the German photovoltaic market!Where to get started ✓ You are the first contact point for our customers around photovoltaic systems and storage solutions ✓ By phone and e-mail, you accept customer requests, document and process them ✓ For the satisfaction of our customers, you take responsibility – with solution-oriented communication and your experience in customer contact ✓ You recognize complex cases early and control them over our escalation management ✓ In close cooperation with experienced colleagues, you also support the incorporation of new team members ✓ You actively contribute your ideas to process optimization and develop our service quality with you What we want from you ✓ At least 3 years of professional experience in customer service, ideally with technical reference ✓ Technical topics around photovoltaics are of interest to you, ideally you have already worked with battery systems, apps or wallboxes ✓ In customer contact, you convince by communication strength, empathy and a high level of service orientation ✓ Complex customer concerns you work structured and know yourself in escalation management ✓ In German you express yourself very well, oral as in writing, and with MS Office and CRM systems you work safely✓ You work independently and structured, take responsibility and are at the same time a real team player ✓ For our layer model you are flexible – well planned between 08:00 and 20:00, optionally also Saturdays What we offer you ✓ Open corporate culture with communication at eye level ✓ Modern workplace with high-quality technical equipment ✓ Exclusive company events ✓ Bicycle leasing ✓ Kita grant ✓ Free drinks ✓ Operating retirement and other benefits ✓ 30 days holiday and other special holidays ✓ Place of employment: Leipzig✓ Start of employment: from now on Contact Kathrin SpenglerSenior Talent Acquisition ManagerE-Mail: [E-mail address deleted]Home: ekd-[website link deleted]We occupy this position independently. We therefore ask staff consultations, headhunters and recruiting agencies to look away from contacts and candidate proposals.

Joblocations:

04109 Leipzig, Thomaskirchhof 19 SACHSEN, GERMANY