Technical Customer Service Expert (m/w/d) with a focus on Customer Training

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.HAPEKO.de) is represented throughout Germany with more than 20 locations.

Our customer is one of the world market leaders in its industry (machine construction/packaging industry). At the next possible time, we are looking for an employee: in the field of customer service for the organisation and implementation of training and training. In your function you work independently and report directly to the Head of Service. You are both internal and external contact persons:in for customers worldwide.

Do you have several years of professional experience in technical customer service or sales of a mechanical engineering company? Do you have the ability to convey knowledge easily and possess good presentation skills?

Then we look forward to your application! (RKW/131343) First contact person:in for customers and internal specialist departments concerning customer training, maintenance, spare parts processing and service contracts Individually responsible training for new and existing customers at local customers (worldwide), in-house and online Creation and maintenance of training documents, wear parts lists and maintenance documents Close cooperation with internal bodies in the preparation of service-relevant offers Working with service projects, and taking over temporary project management

Complete study in mechanical engineering or industrial engineering or comparable technical training ideally with commercial reference Practical professional experience (min. 3 years) in technical customer service or alternatively in a technical field in a mechanical engineering company German fluent and English very good in word and writing, further language skills desirable Very good MS Office knowledge Worldwide readiness to travel (approx. 30 %) Impressed communication skills, fun to communicate knowledge and methodological-didactic knowledge and skills Safe and customer-oriented appearance and experience in dealing with people from different cultures

Safe workplace in a stable industry Unlimited employment contract Compensation according to the tariff of the metal and electrical industry with extensive social benefits Possibility to work independently in an international company and introduce your own ideas Intensive incorporation Short decision paths and a pleasant operating climate Good training opportunities