Carglass GmbH | Germany | 50xxx, 51xxx Köln (Godorf) | Permanent position | Full time / Home office | Published since: 17.04.2026 on stepstone.de
Senior Specialist IT Service Management (m/f/d)
With more than 2,800 employees, we are the leading experts for the repair and replacement of vehicle windows in Germany. With over 410 service centers and 170 mobile units, we stand for safety, reliability and highest quality standards. Our headquarters is located in the south of Cologne, the Customer Contact Center is not far from it in Bonn. We make the difference - with extraordinary devotion. In order to support the IT sector, we are looking for one/one at the next time Senior Consultant (m/w/d)
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Your tasks • Your profile • What we offer
Ensure smooth IT service processes and function as an interface between 1st, 2nd and 3rd level support Analysis and evaluation of relevant KPIs and creation of structured reports on performance evaluation Further development of the request management process and ensuring correct documentation in the ITSM system Checking of ticket quality, categories, prioritisation and assignments to comply with defined standards Optimization of ITSM workflows, forms, service catalogues and automations Creation and maintenance of process documentation, knowledge and self-service guides
Completed commercial or IT-related training or a comparable qualification Multiannual professional experience in IT-Service Management, ideally focusing on Incident & Request Management Security in handling ITSM systems, ticket tools and basic knowledge of KPI analyses and reporting Structured, quality-conscious and service-oriented operation Communication strength and willingness to work into new processes and topics
You share our values! We at Carglass® welcome all people as You are – regardless of age, social & ethnic origin, gender, sexual orientation, religion or (heavy) prevention. Modern working environment: flat hierarchies, duz culture, employee events Start-up/ personal development: integration plan with internal programs, training opportunities Work Life Balance: Home Office (incl. IT equipment for home), Flexible working hours, Sabbatical, 30 days vacation Well-Being: variety of sports and health measures, subsidised health insurance, special leave Safety: safe workplace in an innovative, value-oriented, growing company, asset-effective services, occupational retirement Social Responsibility: Emergency Fund, Foundation “Giving Back”, Spirit of Belron
Location
 | Carglass GmbH | |
| 86899 Köln (Godorf) | ||
| Germany |
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