Leiter After-Sales-Services (m/f/d)

As Head of After Sales Services (m/w/d), you are responsible for the strategic design, development and economic management of the entire after-sales service area. You provide excellent customer support over the entire product lifecycle, develop marketable service and sales structures and thus make a significant contribution to the company's sales and earnings development. Your duties include: Construction, leadership and further development of After Sales Services with the functional areas Material Support, Technical Support, CAMO, Key Account Management and Part-147 Training Organisation Analysis, definition and optimization of tasks, processes and interfaces within the existing structures in close coordination with the corporate objectives Development and implementation of sales strategies for after-sales services in close cooperation with program management and management Control and further development of the supply process as well as ensuring competitive and marketable offers in material and technical support Creation, maintenance and further development of price catalogues for standard services in cooperation with relevant specialist departments Responsibility for achieving sales and earnings targets in materials and technical support Introduction and establishment of a CRM tool for systematic management of customer relationships, sales activities and reporting Care and development of customer relationships and representation of the company to national and international customers and partners

Successfully completed studies with technical or economic focus (alternatively comparable qualification with corresponding professional experience) At least 5 years of relevant professional experience in customer support / after sales in the aviation environment Found experience in customer support management and basic knowledge in project management Detectional leadership experience, ideally in international and interdisciplinary teams Very good knowledge of the aviation industry and a resilient national and international network (e.g. OEMs, Airlines, MROs, Suppliers) Embossed customer and service orientation paired with entrepreneurial thinking Enforcement, negotiating skills and sovereign occurrence at management level Analytical skills, strategic thinking and high communication and presentation skills Very good knowledge of German and English in word and writing Travel readiness and driving licence Class B

A responsible task with a high degree of independence, Responsibility and co-design possibilities An attractive, collective remuneration and 30 days holiday per year Flat hierarchies and short decision paths Opportunities for professional and personal development A modern and international working environment Financial support for lunch Support for occupational retirement and occupational disability provision