Legal employee (m/w/d) for the IT user support hotline of the Rhineland-Palatinate judiciary (1st level support)

Two permanent full-time posts (39 hours a week) are available at the Pfälzisches Oberlandesgericht Zweibrücken at the closest possible time. Senior Account Manager (m/w/d) in the field of information technology. Become part of our team and support our colleagues to make optimal use of IT systems. The grouping is carried out first in the group 6 according to the collective agreement for the public service of the countries (TV-L). If the conditions are met, a grouping into the 7 TV-L payment group is possible after appropriate qualification. The Pfälzische Oberlandesgericht Zweibrücken is the court of appeal of ordinary jurisdiction in the southern Rhineland-Palatinate. Frankenthal (Pfalz), Kaiserslautern, Landau in the Palatinate and Zweibrücken as well as another 15 local courts are subordinate to him. More than 1.4 million people live in the area of responsibility of the Palatinate Oberlandesgericht Zweibrücken. Around 1,700 clients are run in the courts in the Oberlandesgerichtsbezirk. Plenty and interesting activities await you.

Advising our judicial staff on questions and disturbances in the customised specialist applications, as well as on issues with standard software and hardware Collection of data in the ticket system, classification of the request and, if necessary, forwarding the ticket to the 2nd or 3rd level support complementing and expanding the available solution instructions and knowledge base

a completed training in an IT profession or comparable professional experience IT basic knowledge and ideally first experience in IT support Knowledge of common operating systems (Windows, macOS) and office applications Communication strength and friendly appearance analytical thinking, problem-solving competence and structured working Willingness to further education and current knowledge in the IT sector good oral and written expression Stress resistance, empathy and service readiness practical experience in dealing with Internet and multimedia technologies Driving licence Class B (own vehicle not required) We expect: Ability to service-oriented thinking and acting high degree of autonomy and self-initiative Teamability, flexibility and communication skills Willingness to continue training Ready to participate in (one-day) missions

a crisis-proof workplace in the public service with an indefinite attitude flexible working time models and home office after successful incorporation interesting tasks in the digitized judicial environment (electronic file, video negotiations, AI) independent and responsible work in a modern workplace and qualified training opportunities diverse possibilities for health promotion good operating climate in a highly motivated and collegial team JOBV1_EN