Senior Software Developer / Software Architect (Mensch)

Together with our Business Process Specialists, you ensure that process and tool changes are successfully introduced and used in the customer service across Europe In your hands lies the knowledge platform for customer service – in close cooperation with Microsoft, technical and local specialists, you ensure that relevant knowledge is captured and made widely accessible You actively contribute to the development of AI solutions to optimize and simplify processes in a targeted manner – with a special focus on enablement Transparent and targeted, you are helping teams with tailor-made training to develop their full potential With regular reviews, you always keep in mind the integration and compliance of processes In close cooperation with the HR area, you actively shape training topics and promote the further development of the VTG Academy as well as the successful completion of training.

Enough experience in training, development and knowledge management forms the basis of your expertise You bring a degree in economics or a comparable qualification with Methodological knowledge of process management and change management An analytical method as well as a structured and solution-oriented approach characterize you Your IT affinity is particularly evident in the handling of knowledge platforms and AI With communication skills and didactic skills you manage to convey content convincingly You actively promote willingness to change and advance as a model International action is self-evident Very good English skills in word and writing complete your profile

Flexible working hours with the possibility to work in proportion to mobile Variety of training courses on professional and personal development Attractive additional benefits such as food grant, accident insurance and contribution to occupational pensions Mobility benefits through financial support for the Deutschland-Ticket and JobRad Shopping benefits through our Corporate Benefits program Fitness and Wellness through Urban Sports Club membership Employee advertising staff program with attractive premiums Health promotion through offers such as influenza vaccination, back therapy, skin screening and psychosocial advice