Technical Account Manager (m/f/d)

Technical contact: You are the primary technical contact for our customers in the operating phase. You perform fault analyses, eliminate technical disturbances and are available for technical advice. Future-oriented customer advice: You advise customers to set up their systems in a future-proof manner, identify optimization potentials and suggest technical enhancements. As a technical contact person, you ensure that their systems are optimally supervised not only during the implementation and operation phase, but also in the transition to the follow-up system (from the cradle to the cradle). Offer support (pre-sales): You support sales in the development of offers, in particular for system extensions and new purchases. You check the technical feasibility and define the requirements. Use-Case translation: You understand the technical processes and needs of our customers and translate them into technical requirements for our internal organization and existing solutions. Interface Integration: You coordinate the technical partners and internal roles (design, development, sales) to drive integration projects smoothly. Solution development with design: In direct exchange with our design team, you will develop new technical solutions based on customer input or link existing products with new requirements. Service development: By identifying recurring customer needs, you contribute to the further development of our services and processes.

Education: Complete studies in communications technology, electrical engineering, technical computer science, physics or a comparable technical subject. Experience: At least 5 years of professional experience in IT operations, in system administration or in a comparable technical integration role. Specialization: Technical experience in the integration environment of IT systems. Knowledge of HF and/or V/UHF sensor systems is desirable. Breadth over Depth: You are open and enjoyable to learn to work into new, used technical solutions and build a broadband technical knowledge. Customer orientation: You have a strong ability to understand customer needs and processes and to communicate technical solutions to customers. Communication: Excellent technical communication capability (internal with design/distribution and external with customers). Languages: Very good knowledge of German and English.

Central location in Hamburgs City South with perfect connection (Berliner Tor/Hammerbrook) Hybrid work 30 days holiday and flexible working time models Buying or buying holiday days possible Annual salary review Grants for childcare costs Subsidies for railway and car drivers (Germany-Ticket vs. tank vouchers) Pluxee restaurant passes Urban Sports Club Jobrad Regular in-house massages Mental Health Coaching by External Providers Corporate Benefits Sabbatical possibility Structured onboarding incl. Patenprogramm Career promotion through individual development plans and a diverse range from the PLATH Campus Exclusive events & sports activities (e.g. team events, summer/Christmas celebration, after-work, company courses, etc.)