Ganzheitliche Energiekonzepte GmbH & Co. KG | Germany | 78xxx Villingen-Schwenningen | Permanent position | Full time | Published since: 20.07.2026 on stepstone.de
After Sales & Customer Success Manager – Heizung & Energietechnik (m/f/d)
The Ganzheitliche Energiekonzepte GmbH & Co. KG is a growing family business from Villingen-Schwenningen. With our brands environ, Robin Wood and Ganz24.com, we develop and distribute heating, climate and energy technology throughout the DACH area – from heat pumps to pellet boilers to smart home technology. For us quality does not end with shipping. The most important moment begins after that. This is why we are currently building a new area: After Sales & Customer Success. You actively shape this area from the beginning – with the perspective of guiding it later. .
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Your tasks • Your profile • What we offer
Personal care of our customers after purchase – telephone and written Professional processing of complaints, warranty and service cases Technical support for questions about our products (heating, climate, renewable energies) Close cooperation with sales, technology, warehouse, purchasing and development Documentation and analysis of recurring error images as input for product and quality management Building and continuous improvement of our service processes Designing one of the best after-sales services in the industry
Joy in dealing with people as well as pronounced communication and empathy skills Quiet and professionalism – even in difficult conversation situations Technical understanding in the field of SHK, heating, sanitation, renewable energies or domestic engineering Ideal experience in technical customer service, support or after sales Independent, structured and solution-oriented mode of operation Very good knowledge of German in word and writing Safe handling of common IT systems (ERP or ticket system experience of advantage)
Unlimited, secure workplace in a growing family business Real installation position: development perspective up to the management of the customer-success area Intensive integration into our product world and regular technical training Short decision-making and independent work Modern resources and jobs Compensation for performance A motivated team with real passion for technology
Location
 | Ganzheitliche Energiekonzepte GmbH & Co. KG | |
| 78052 Villingen-Schwenningen | ||
| Germany |
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