Customer Service Representative - 1st Level Server Support (m/f/d)

At IONOS we manage not only servers, we shape the digital future for over 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and pioneer for independent cloud solutions, we are building a next-generation infrastructure: from sovereign cloud architectures and high-perform GPU clusters to integrated AI automation tools. What drives us: Digital freedom of choice for Europe and real impact for small and medium-sized enterprises (SMEs) and large enterprises. We work in agile teams, rely on transparent structures and believe that excellence and innovation are only created with real team spirit. Ready for your next step? Become part of IONOS and grow with us. For our outstanding customer service and the concept of personal advice, IONOS has won the European Customer Service Award. Together with you, we want to continue to exceed the expectations of our customers. Use the opportunity to work for one of the largest European Internet companies and become part of a small team of experts around the topics Dedicated Server and Cloud Server. Tasks You take responsibility for technical support enquiries and make sure You are resolved to the satisfaction of our customers. You answer calls, chats and emails in a positive, empathic and friendly form. You look at the customer as a whole and advise each customer individually. You recognize the upselling potential with a wide range of our products. You make sure that the Linux / Windows servers of the customers are always accessible, either through a first error analysis and help to solve problems on the phone or forward requests via a Jira ticket to the data center. Qualifications You have a completed vocational training as a professional informant or a comparable qualification as well as sound knowledge in the IT environment. In addition, you will bring first experience in telephone and written customer support, as well as sales engagement. You have knowledge in the administration and configuration of Linux and Windows servers, as well as in the administration of complex connected IT systems. Ideally, you have already gained experience in dealing with Parallels Plesk and the setup and configuration of MS Outlook Exchange. Terms such as MX entries, DNS records and dealing with domains are just as common as the most common Internet applications and web standards. You have the ability to combine a pronounced degree of self-initiative with work in the team and not lose sight of the goal even in stressful situations. Good knowledge of English is advantageous. Benefits At some locations a licensed canteen and various free drinks. Modern office space with very good transport connection. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. Various health services, such as sports and health courses. We value diversity and welcome all applications – regardless of gender, nationality, ethnic and social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or another non-respected criterion according to applicable law.

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