Head of Service Security Technology - Stuttgart (m/f/d)

Professional leadership & service organization · Technical guidance and support of service technicians in the field of safety technology · Coordination, control and optimization of service operations (maintenance, maintenance, troubleshooting) · Ensuring smooth service operation in compliance with all relevant standards and regulations · Technical contact for complex technical questions Safety technology & standards compliance · Responsibility for the proper operation of safety equipment (from fire detection, intrusion detection, video, access control, hazard detection systems and technical facility solutions) · Ensuring compliance with DIN, VDE, VdS, ASR and EN guidelines · Support for acceptances, audits and audits by experts and authorities Customer and service quality · Technical contact for new and existing customers in the service sector · Ensuring high service quality and sustainable customer retention · Escalation and demanding service cases · Support for sales in technical queries, contract extensions and service concepts Process and further development · Development and standardization of service and maintenance processes · Optimization of documentation, service processes and digital tools · Analysis of service characteristics (e.g. reaction times, causes of malfunction) and derivation of improvements · Active participation in the strategic development of the service area

Technical requirements · Complete technical training in the field of safety or electrical engineering with further training to the technician/master or comparable · Multiannual professional experience in the construction of safety equipment is absolutely necessary (e.g. in the case of a safety compartment, inverter or system integrator) · Knowledge of the installation, maintenance and maintenance of safety equipment · Very good knowledge of relevant standards and guidelines (DIN, VDE, VdS, EN) · Advanced training for master, technician or engineer Personality & Working · Excellent professional leadership without disciplinary responsibility · Structured, solution-oriented and independent operation · High service and customer orientation · Communication strength and safe occurrence to customers and internal partners · Hands-on mentality and technical understanding from practice Further knowledge · Good MS Office knowledge, ideally experience with service or ERP systems · Very good knowledge of German in word and writing · Readiness to travel in the regional field of application

KÖTTER stands for diversity – also for the Benefits. Look forward to: A great team awaits you An unlimited and crisis-proof work contract 30 days of year We place great emphasis on a balanced work-life balance An above-average salary Occupational pensions within the legal framework Additional occupational health insurance for cost-related treatments such as chiropractices, osteopathy, dental prosthesis, professional dental cleaning or parts as well as the acquisition of medical aids A company vehicle, also for private use A professional introduction by the already existing team An interesting and varied task area with good training opportunities and development possibilities Certified courses (the certificates you receive for your personal documents) In our training centers we provide service technicians with practical skills in real technical environments, nationwide and customer-specific. A team-oriented, respectful and collegial atmosphere as the basis of our corporate culture Corporate Benefits: Benefits from employee rebates at over 800 renowned providers Participation in active housing change Regular team events strengthen our cohesion and complete our offer, and we care about each other.