As experts for IT personnel and commercial professionals in the context of employee transfer and in the service contract, we support well-known national and international IT companies. For our client, we are looking for several employees (m/w/d) for the 1st level support as Service Desk Agent (m/w/d) or for the 1st level support at the locations Bremen, Dresden, Frankfurt am Main, Leinfelden-Echterdingen, Nuremberg, Stuttgart, Berlin, Hamburg, Münster, Ludwigshafen, Kerpen, Hannover, Düsseldorf, Cologne, Bonn and Munich. IT Supporter (m/w/d). You can also enjoy IT beginners with good IT skills! IT Support / User Support / First Level Support nationwide at several locations JOBPROFIL - ID 6048S

Acceptance and processing of all incoming requests in the IT-Service Desk (up to 30% from the Home Office possible depending on the project) User support in requests for Microsoft Windows and Microsoft Office product range Error analysis and troubleshooting in the hardware and software environment Documentation of activities in a ticket system Opening of tickets for the Second Level Support

Good technical understanding - also IT cross starters with good IT skills Experience in the telephone customer support or IT support, in the Call Center environment, a customer support, User Helpdesk or Servicedesk or as IT service staff (m/w/d) or IT customer support (m/w/d) etc. Knowledge in Microsoft Windows and MS Office as well as basic knowledge in mobile devices and networks Experience in a ticket system or Ticketing tool Very good knowledge of German and extendable to good knowledge of English

Collective Agreement (GDP) Solid monthly salary including over-tariff payment Project allowance from the first day of use Holiday and Christmas money by GVP Remuneration according to Equal-Pay model Staff recommendation programme Long-term customer operations High takeover rate for the customer JOBV1_EN