Service employee at the train station

We are looking for you as a service employee at the station (w/m/d) for DB InfraGO AG at the Hamburg site. Your tasks: Your field of activity includes the implementation of mobile customer service and the provision of information about travel links using the provided information systems You are responsible for the issue of passenger rights forms, delay certificates and vouchers, as well as for the acceptance and initial processing of finds In addition, you will develop travel alternatives for travellers in case of failed connections or in case of irregularities in the operational process. You also take over the organisation and implementation of services for mobile travellers In addition, you will check out suspensions (e.g. posters, timetables) and brochures on topicality and condition and prepare suggestions for improvement for the service area

Your profile: You have a completed vocational training e.g. as a merchant for transport services, tourism businessman or retail trader and brings relevant experience in the service sector with You can master the German language in word and writing and you have basic knowledge of English You work at different stations in the vicinity, are happy to be in customer contact and will be safe High communication and consulting skills, as well as customer and service orientation characterize you Flexibility and willingness to shiftwork (spring and late), mainly on weekends, is not a challenge for you You are willing to further qualify as a representative for the platform supervision: and you are willing to demonstrate your operational serviceability (the examination is carried out in the selection process by a medical examination)

This is important to us: Our claim is to offer all candidates the same opportunities for entry with us, both with equal suitability. We actively promote diversity and cooperation in our teams. We appreciate any application, regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age, duration of unemployment, sexual orientation and identity. Benefits:

You benefit from discounts in the areas of shopping, leisure, travel and web services. The monthly changing offers include, for example, mobile telephony contracts, insurance companies, electricity rates, discounts in hotel chains, fashion and lifestyle. You always give everything and therefore get back a lot: a standard market salary package with generally indefinite contracts and employment security, as well as a variety of benefits and an occupational pension scheme. You can be sure of a long-term perspective through your firm working relationship in a future-oriented group. .