Head of Department Services in the Computer Center (m/f/d)

Senior Consultant (m/w/d) in the data center (RZ) (Deferred to the 14 TVöD Group) at the next possible time, searched for five years in full or part-time. At the next possible time, the data center of the University of the Bundeswehr Munich is looking for a dedicated leadership personality for the management of the Department of Services. The department includes support and application support groups and ensures the central IT service for all areas of the campus. The data center of the University of the Bundeswehr Munich is a central service provider and strategic advisor for the IT supply of teaching, research and administration. It operates a modern and powerful data network on the university campus with a broadband connection to the German scientific network. Its and, in particular, your task is to plan, maintain and adapt the central IT infrastructure to changing requirements. As a central service center, it is user-oriented and co-operates with all institutions of the university. It is responsible for the University's IT strategy and the IT service area. The data center is supervised at the university campus and currently 4 offices in the Munich area about 7,000 customers Customers, including about 4,000 military and civilian students.

Head of the Service Department with the Support and Application Support Groups Professional and organisational leadership of employees and promotion of their further development Ensuring professional IT support for all facilities on campus Responsibility for the conceptual development of support structures and processes Coordination and Priority of Support Requests, Incident and Problem Management Establishing and maintaining a user-friendly knowledge base (e.g. FAQs, Training, Guidance) Planning and implementation of training measures to strengthen user knowledge Interface between end users, specialist departments and technical infrastructure Participation in the strategic development of IT service quality

Completed scientific higher education (master or diploma) in the field of computer science, business informatics or comparable You have knowledge and experience in IT support or IT service management, proven by at least one professional activity with a duration of regular not less than two years. You have leadership experience, ideally in the public or scientific environment, proven by at least one professional activity with a duration of not less than two years. German language skills with a minimum level C1 of the Common European Framework of Reference for Languages Remarkable: Knowledge of ITIL or comparable service management frameworks Experience in the planning and implementation of user training What do we expect? Impressed service orientation, communication strength and decision-making High sense of responsibility, initiative and team spirit Joy in working with a dedicated team readiness to continuously develop support structures Identification with the goals of a modern campus IT You confess through their entire behaviour to the free democrat basic order within the meaning of the Basic Law. You have equality and diversity competence. You agree to participate in a safety review (SÜ).

A responsible and varied activity with many design possibilities A campus university with very good infrastructure, in-house nursery and kindergarten (parent initiative), a family service agency with advice and assistance for university members to improve the compatibility of family, care and work A grouping takes place up to the remuneration group 14 in accordance with § 12 TVöD with regard to the activities actually not only to be carried out temporarily and the fulfilment of the personal or collective requirements. You work with a recognised and family-friendly employer in safe economic conditions that promotes a balanced work-life balance through flexible working hours and part-time models. You benefit from targeted personnel development and an extensive range of continuing and training. You have the opportunity to participate in offers of occupational health promotion. Most modern IT equipment Employment may also be part-time if desired. The Bundeswehr promotes the occupational equality of women and men and therefore welcomes particularly women's applications. In accordance with the Social Code IX and the Disabled Compensation Act, we expressly welcome applications of seriously disabled people; in respect of the fulfilment of the tendering requirements, individual consideration is given. The Bundeswehr supports the goals of the National Integration Plan and welcomes applications from people with a migration background. .