Servicekoordinator:in

At the next possible time, we are looking for you as a service coordinator:in (w/m/d) for DB InfraGO AG at the Hamburg location. Your tasks:

You take over the technical management as well as operational control and classification of the service employees at the station, depending on the current operational situation and customer requirements. In the case of special operating situations, you can adjust the classification of employees at short notice For professional questions of employees or inconsistencies on site, you are the first respondent You control the distribution of tasks, secure the handling of the mobility services and agree closely with the 3-S headquarters. If the 3-S-Central is concerned, you are the first respondent in the service In addition to operating control, you are directly with the customer, whether in DB Information, in mobile service or in mobility orders With your kindness and customer orientation you are a model in the service. Your knowledge and experience will be transferred to new employees and thus support a good introduction Further tasks will be carried out after guidance

Your profile:

You have a successfully completed vocational training, ideally with a track-based orientation such as railways: in the service With your special communication strength, you will be performing as an excellent host:in, but you can also efficiently and targetedly coordinate yourself internally with the different interfaces. The professional leadership and coordination of the employees in your area of responsibility is easy for you, you are very happy to decide and can also keep an overview in stressful situations (e.g. exceptional operating conditions) You have very good German language skills and can answer customer information in English as well. Other foreign languages are advantageous Flexible use in shiftwork, including weekends, is not a problem for you and you have a valid class B driving licence

This is important to us:

Our claim is to offer all candidates the same opportunities for entry with us, both with equal suitability. We actively promote diversity and cooperation in our teams. We appreciate any application, regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age, duration of unemployment, sexual orientation and identity. Benefits:

All DB employees can shop at a great price. Every month, you will find new offers on the DB travel market, such as mobile phone contracts, insurances, discounts for hotel chains, fashion and lifestyle. You can be sure of a long-term perspective through your firm working relationship in a future-oriented group. Up to 40 days holiday: With us you can decide whether you want to take more vacation, shorten your working time or earn more. Depending on how it fits your life. .