DZ HYP | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time / Home office | Published since: 13.02.2026 on stepstone.de
IT Service Manager with a focus on Asset and Configuration Management (m/f/d)
We are around 900 employees in a leading real estate bank. Every year we are moving projects worth several billion euros across Germany, from residential buildings to quarter development. We are doing great things together – with open doors, short paths and a lot of self-responsibility. We are looking for strong support – become part of our team! The IT Operations Digital Service Management department ensures stable and efficient IT operation and established suitable control elements, IT processes and tools. For this purpose, the Digital Service Management team designs, implements and operates our IT processes in a modern enterprise service management tool. This infrastructure and workstation-oriented IT service is an important part of the individual productivity of each DZ HYP employee. Together with you, we want to further expand this stable and efficient IT operation in a sustainable manner. .
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Your tasks • Your profile • What we offer
You support Configuration Manager as a technical contact and Sparring partner You take over the setup, maintenance and operational management of Configuration Management Database (CMDB) You ensure the data quality and the integrity of the configuration data and carry out regular checks You are responsible for the implementation, operation and continuous support of our ESM/ITSM system Xurrent You identify, analyze and correct data inconsistencies within the IT infrastructure You support internal and external audits and ensure compliance with regulatory requirements in the regulated environment (e.g. DORA) You'll create and provide documentation, dashboards and reports to support IT compliance
You have a degree in computer science or a comparable technical degree course, ideally complemented by several years of professional experience in the operational IT service management You bring well-founded experience with ITIL practices, especially in the rich Configuration Management, Change Enablement and adjacent processes You have practical knowledge in managing CMDBs and handling relevant data and management tools You have experience in the regulated environment and dealing with regulatory requirements, especially DORA You are characterized by analytical thinking, a structured way of working and a high quality standards You are strong in communication and capable of presenting technical issues clearly, addressable and comprehensible
Top city location in Hamburg Various training opportunities, both professional and personal Flexible working time design with the possibility of mobile work 30 days holiday and additionally Sabbatical as well as salary change possible on holiday Attractive remuneration and social benefits, such as asset-effective benefits and occupational pensions Strongly discounted Germany ticket Varied food in the in-house restaurant Granted Wellpass membership, numerous business sports and occupational health management
Location
 | DZ HYP | |
| Hamburg | ||
| Germany |
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