MERZ GmbH | Germany | 74xxx Gaildorf | Permanent position | Full time | Published since: 04.08.2026 on stepstone.de
Quality Assurance Specialist – Focus on Customer Complaints – Internal Quality Assurance (m/f/d)
MERZ GmbH is an independent company within the PCE group, which operates around 1,000 employees worldwide. The enormous manufacturing depth makes us a leading manufacturer in the areas of mobile power distributors, testing technology and sheet metal technology. We continue to invest in our growth and are looking to strengthen our team in Gaildorf at the next possible time Projektmanager (m/w/d) – Focus on customer complaints – Internal quality assurance
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Your tasks • Your profile • What we offer
Processing and analysis of internal and external complaints in the sheet-technical environment including mechanical production Implementation of structured causes analyses (e.g. 5-Why, Ishikawa, 8D) Development and follow-up of corrective and preventive measures Technical evaluation of fault images in cooperation with development, production and service Creation and maintenance of complaint reports and communication with internal departments and customers Supporting quality processes along the entire product life cycle Active cooperation in improving operational quality standards and systems
Completed technical training (e.g. locksmiths, toolmakers) or technicians/masters in sheet metal technology Professional experience in quality management, ideally in the processing of complaints Knowledge of common quality methods and standards (e.g. ISO 9001) Analytical and Structured Operation Safe handling of MS Office; Experience with CAQ systems of advantage Teamability, communication strength and customer-oriented appearance Good knowledge of German; English knowledge desirable
A modern, high-quality workplace Varied tasks and good development perspectives An attractive performance-oriented payment according to ERA-Tarif Baden-Württemberg Christmas and holiday allowances and occupational pensions Extensive training measures (internal and external) Connectivity in a strong team Assessment and support in your further professional development
Location
![]() | MERZ GmbH | |
| 74405 Gaildorf | ||
| Germany |
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