Rocholl Hospitality Holding GmbH | Germany | 40xxx Ratingen | Permanent position | Full time | Published since: 02.06.2026 on stepstone.de
Front Office Manager / Reception Line (m/f/d)
For our new guestified. GRAND AIRPORT Hotel in Ratingen we are looking for a dedicated and organized leader for our front office. Our hotel combines modern digital processes with personal guest service. Despite SelfCheck-in, we attach great importance to a professional, warm and reliable reception area. As a front office manager, you are the central interface between guests, team, reservation, housekeeping, technology and management. Your new workplace The guestified. GRAND AIRPORT Hotel Ratingen has 168 rooms, meeting rooms, breakfast area, bar, bistro/restaurant offer as well as small fitness and wellness areas. Due to the proximity to Düsseldorf Airport, Messe Düsseldorf and important business locations, our house is attractive for both business and conference guests. .
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Your tasks • Your profile • What we offer
As a front office manager, you take the operational responsibility for the entire reception area and ensure a smooth running in the daily business. Your tasks include: Leadership, deployment planning and training of the front office team Ensuring a professional and hospitable reception Check-in and check-out processes Supporting our guests with questions, concerns and complaints Monitoring of reservations, arrivals, departures and no-shows Close cooperation with housekeeping, technology, reservation and management Ensuring correct cash management and billing Processing of guest feedback and active complaint management Control of compliance with internal standards and workflows Support in the introduction and further development of digital hotel processes Participation in the pre-opening phase and building the reception team
You bring experience from the hotel industry and enjoy building structures, taking responsibility and leading a team safely. We wish: Complete training in the hotel industry, ideally hotel specialist or comparable Professional experience at the front office, ideally already in senior function Very good knowledge of German and English Safe handling of hotel software, PMS systems and digital processes Organisational strength, reliability and a well-maintained appearance Friendly, professional and solution-oriented communication Leadership and team spirit Loadability, even in stressful situations Willingness to shift, weekend and holiday services Hands-on mentality and joy in building a new hotel actively
A responsible leadership position in a new 4-star hotel The ability to shape processes and standards from the start A safe workplace in a growing hotel group Flat hierarchies and short decision paths A modern hotel concept with digital processes A motivated team and a professional working environment Development possibilities within the guestified. Hotels Compensation according to agreement
Location
 | Rocholl Hospitality Holding GmbH | |
| 40880 Ratingen | ||
| Germany |
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