Service Engineer (w|m|d) - Support

We help people in need. We are used for this every day – with heart blood, a high level of commitment and many years of experience. As one of the largest air rescue organisations in Europe, we start from 38 stations to around 54,000 operations a year. In addition to a modern helicopter fleet, our crews have high-quality medical equipment. We ensure the highest possible performance standards both in flight operations, in medicine and in training and training. With our commitment in these areas, we are always pursuing a common goal: bringing help on the fastest way to the patient and thus saving lives.

As Service Engineer (w/m/d) - Support, you make sure that the IT systems of ADAC Air Recovery work reliably and smoothly. You are the central contact person (w/m/d) for our employees, identify problems quickly and find efficient solutions. With your technical know-how and your communicative way, you support not only our departments, but also the crews on site, so that You can concentrate completely on their life-saving missions. We are looking for you — a real team player who is shaping the future of air rescue with us! Join now and become part of our mission: In mission for life.

Support and problem solution - You process troubles and service enquiries in lst and 2nd level support, document them in the ITSM system and solve technical problems in the areas of hardware and software, networks and user rights. If necessary, you can escalate to 3rd level support or external service providers. In addition, you create and support documentation as well as technical concepts and ensure compliance and IT security standards. Proactive maintenance and monitoring - You continuously monitor the IT systems and carry out regular maintenance measures to detect potential problems early and prevent their occurrence. By ensuring that the systems always run optimally, you will immediately intervene to minimize downtime and maximize availability. IT Asset Management - You are responsible for managing IT hardware, including the entire life cycle, storage and output of devices. In addition, you make sure that the inventory lists are always up-to-date and all assets remain properly documented and traceable. User management and access control - You set user accounts, manage access rights and implement security policies. You make sure that employees receive the necessary permissions and IT policies. Ensuring quality standards - You take responsibility for managing day-to-day business, ensuring quality standards and continuously optimizing workflows.

The theory sits - You successfully completed your vocational training as a specialist (w/m/d) or a similar training in the IT field. Professional experience - Ideally, you can prove several years of professional experience in the IT support/service desk or in application support. Know-How - You have knowledge in IT administration, system integration and work with the Azure Platform. You understand the principles of ensuring the availability, performance and security of applications and can handle monitoring tools to identify potential problems at an early stage. In addition, you are experienced in the analysis and elimination of disturbances at 2nd and 3rd levels and can create and maintain technical documentation and concepts according to compliance and IT security standards. Your ITIL skills, especially in incident, problem and change management, as well as your ability to clear and structured communication support the successful implementation of these tasks. Language skills - You bring very good language skills in German (at least in Cl level) as well as good English skills. What completes your profile - you work independently and reliably in the operation of business-critical applications. Team spirit, enthusiasm for new technologies, and the willingness to share knowledge with colleagues, are what distinguishes you. Your strong service orientation and excellent communication skills complete your profile. You don't bring all the requirements? Don't worry — let's talk about it! We strive to provide a diverse, equal, inclusive and authentic working environment. Join now and become part of our successful team! We look forward to meeting you!

Attractive remuneration Slip time ABO JOB and Deutschland-Ticket & Job-Rad Modern workplace equipment Company owned Barista Education