Allianz Partners Deutschland GmbH | Germany | 85xxx Unterföhring | Permanent position | Full time / Home office | Published since: 02.10.2026 on stepstone.de
Medical Assistant (m/f/d)
At Allianz Partners Germany, we are proud to help our customers in emergency situations and to provide them with support at any time and everywhere. We offer insurance and assistance services in the areas of travel, health, mobility and home & housing. As part of the Allianz Group, we are mainly at the forefront of two core values: partnership with our business partners and reliability towards customers by being there when it comes to it. Become part of our international team and help people in medical emergencies worldwide. They are the first point of contact for customers: in the case of emergencies or diseases abroad, Allianz Partners travel health insurance. .
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Your tasks • Your profile • What we offer
Processing incoming medical emergencies from customers who are travelling abroad. Professional advice, support and support of customers by phone and via other communication channels. Coordination and management of case data and ensuring correct documentation of all actions carried out in the CRM system. Effective communication with hospitals, clinics, medical service providers and assistance partners worldwide. Organisation and coordination of medical returns and other services of travel and emergency support. Use of artificial intelligence (AI) and technological tools to increase efficiency and service quality.
Complete vocational training, teaching or university degree are advantageous. Flowing German, French and English skills are required. Italian knowledge is considered a plus point. Good geographical knowledge as well as the ability to cope safely in international regions. Embossed communication and interpersonal skills with a strong customer orientation. Safe handling of CRM systems and digital tools. Ready for flexible work in 24/7 shift operation, including night, weekend and holiday services. Good knowledge of AI frameworks as well as the ability to effectively use AI tools in everyday work. Passion for helping people and providing excellent service in emergency situations.
Modern, future-oriented work environment Structured and practical incorporation Plan model with long-term working time planning (40 hrs. week with full time) Mobile work according to company. Agreements Assets Continuing training and work well programs Attractive employee conditions on Allianz products Jobrad and grant Deutschland-Ticket
Location
 | Allianz Partners Deutschland GmbH | |
| 85774 Unterföhring | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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