Heidelberg University Hospital (UKHD) is one of the most important medical centers in Germany and stands for the development of innovative diagnostics and therapies as well as their rapid implementation for the patient. With around 14,000 employees throughout the group in more than 50 clinical departments with more than 2,500 beds, approximately 80,000 patients are treated in full and in part-stationary terms and more than 1,000,000 patients outpatiently.

01.10.2026 for the Medical International Office (Stabstelle beim Leitende Medical Director).

Our Medical International Office is a special service for patients from abroad. The Medical International Office team takes over the administrative support of international patients before, during and after their stay at the Heidelberg University Hospital. Job ID: V000015819 Field of application: Medical International Office Head of Medical Director Location: Heidelberg Start date: 01.10.2026 Field of activity: Management / Administration Type of employment: Full-time (38,5 hours) Duration: unlimited Contract: TV UK

In addition to the usual back-office activities, the area of responsibility includes activities focusing on the tax/manage of treatment requests or Treatment cases of international patients, in particular the processing of treatment requests of possible international patients, communication both by e-mail and personally and/or by phone Coordination of the procedures from specialist departments and billing points and preparation of treatment offers and cost assurance in advance and during the course of treatment settlement of secondary requests (without patient presence) Support for visa and accommodation matters and coordination of treatment appointments Administrative assistance before, during and after the treatment as well as information transmission to the participating specialist departments for the timely liquidation generation after treatment end and doctor's letter management Cooperation in all areas of enquiry and case management as needed

You are a team player*in, have organizational talent and learn quickly You are strong in communication and control a secure and service-oriented approach to both members of the diverse professional groups at all hierarchical levels as well as patients and their caregivers and cost-beneficiaries You have a structured, careful, self-responsible and independent way of working and always meet your fellow human beings in difficult situations with the necessary sovereignty and friendliness You live the service idea, are helpful and have flexibility, resilience, reliability, empathy as well as intercultural competence and a dedicated, friendly appearance You are safe in handling Microsoft Office (inbes. Outlook, Excel, Word), experience in handling SAP (i.s.h.med) is helpful You have fluent knowledge of German and English in word and writing as well as a further foreign language, such as e.g. B. Arabic or Russian A completed training with professional experience in the foreign language correspondence or in the customer-maintaining commercial area, in the healthcare sector or the sales landscape would be desirable and completes your profile

Compensation according to TV UK E8, attractive occupational pension schemes 30 days off Continued: Jobticket (Germanyticket) Family-friendly work environment: cooperation on childcare, child-care allowance, counselling for employees with dependent family members Various health, prevention and sports offers Target-oriented individual development and training opportunities Flexible working hours as part of the sliding time Interdisciplinary cooperation with the diverse professional groups at the UKHD at all hierarchical levels A versatile multicultural team Place for ideas The opportunity to move something... Note: UKHD is subject to the provisions of the Infection Protection Act. Therefore, a valid measles immunity certificate is necessary for all persons employed in the UKHD.

The UKHD lives diversity and appreciates diversity.

Regardless of age, gender, sexual identity, disability, origin or religion, we offer all the same opportunities. If a gender is underrepresented in a specific area, we attach particular importance to counteract this imbalance. In the case of equal suitability, competence and professional performance, we give priority to people with severe disabilities when considering open positions. .