Head of Workforce Management (m/w/d)

ROLAND Assistance GmbH is one of the leading assistance service providers in Germany. More than 160 international clients with more than 30 million customers from different sectors rely on the company's B2B service concepts. ROLAND Assistance offers the acquisition of business processes for the automotive and insurance industry: from mobility services to damage management to customer service. ROLAND Assistance employees speak about 25 languages and work with a global network of partners. Make a strong team even stronger.

Management and further development of the workforce management with the areas of personnel deployment planning and central control for the companies ROLAND Legal protection, legal partners services, ROLAND Assistance, ROLAND AssistancePartner and Assistance Partner Services Leadership and development of employees of the Workforce Management team over two locations Creation of long-term and detailed precasts under analysis of historical data Creation of schedules in compliance with forecast coverage Considering shift wishes and promoting satisfaction through flexible planning Analysis and strategic advice regarding volume-optimal resource planning and distribution Controlling the intraday distribution of the telephone work volume for optimal utilization and operational target achievement (service level) Coordination of annual holiday planning Creation of Reportings in the Workforce Management Responsibility Area Coordination and implementation of workforce management training Participation in project groups with focus topics Contact-Center and Workforce Management

Completed economic studies or comparable training including multiannual professional experience Secure management of teams, ideally at different locations Knowledge of modern WFM software, databases and Contact Center solutions Funded technical understanding and process expertise in the design of IT applications Cooperative skills in addressing and compensating for different interest groups Embossed analytical capability and application-oriented readiness High interest in the development and development of processes readiness to look over the rim of the plate and to think new Secure communication also in digital office applications (WebEx, teams, etc.) Good knowledge of English

We offer flat hierarchies with short decision-making paths, a performance-oriented remuneration and extensive social benefits such as an occupational pension scheme, an occupational health management and an own canteen.

We offer you interesting and varied tasks as well as an open and collegial corporate and leadership culture. In addition, we attach great importance to a continuous development of our employees and enable us to reconcile work and family. Please send your application documents to indicate your earliest possible entry date and your salary presentation. JOBV1_EN