STOCKMEIER Chemicals GmbH & Co. KG | Germany | 33xxx Bielefeld | Permanent position | Full time / Home office | Published since: 27.05.2026 on stepstone.de
Teamlead IT service management (m/f/d)
The STOCKMEIER Group is a family business in the third generation. In 100 years we have developed from a regional trading house to an international group of companies with over 2,000 employees and more than 50 locations worldwide. Today, the STOCKMEIER Group comprises companies operating in distribution, production and services related to chemistry. In total, more than 26,000 products are traded and produced. This provides more than 30,000 customers worldwide. All companies of the STOCKMEIER Group are enthusiastic about their specific tasks. At the headquarters of the company headquarters in Bielefeld we are looking for you as soon as possible Teamlead (m/w/d) in full time, unlimited. .
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Your tasks • Your profile • What we offer
Technical and organisational management of the service management team and further development of employees Planning and control of resources, capacities and priorities in daily business Control and continuous improvement of IT service processes such as incident, request, change and emergency management Responsibility for service quality, escalation management and transparent communication in critical disturbances Construction, maintenance and further development of the IT service catalogue and support processes according to ITIL standards Monitoring, analysis and reporting of relevant service metrics such as SLA retention, ticket volume and throughput times Special responsibility for central service management systems, in particular the ticket system Close cooperation with departments, local IT contacts, external service providers and management
Complete studies in the field of computer science, business informatics or comparable training with relevant professional experience in IT service management Multiannual practical experience in IT service management or IT support, ideally in a coordinating or conducting function Very good knowledge of ITSM processes such as incident, request, change and escalation management Experience in handling IT service management tools and ticket systems as well as in the analysis of service key figures and SLA-relevant data Impressed communication strength, organizational capacity and sovereign handling of specialist areas, management and external service providers ITIL certification or a comparable additional qualification in service management desirable Very good knowledge of German and good English in word and writing
Owner-run family business: It is not about fast profit, but about long-term and sustainable growth. Continuing training via the STOCKMEIER Academy: We support the individual training of our employees: in addition, we offer a comprehensive education. Flat hierarchy: Short decision paths make it possible to introduce your own ideas. We build on the strengths of our employees and leave them room. We also offer: mobile work, flexible working hours and many opportunities for a rise within the company. .
Location
 | STOCKMEIER Chemicals GmbH & Co. KG | |
| 33609 Bielefeld | ||
| Germany |
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