Transaction Services Account Manager Trade / Vice President (f/m/x)

Taking end-to-end responsibility for your TS Trade client portfolio within Wholesale Banking, you act as the primary point of contact and formal escalation point for operational incidents or deviations. In this role, you work closely with Trade Sales, the Centre of Expertise, the central TSAM team and our ING hubs. With a clear focus on growth and revenue generation, you leverage existing client relationships to increase TS fee income, continuous monitor client revenues and take targeted actions. As part of deal teams, client presentations and RFPs, you make significant contributions to the further development and revenue growth of our trade business. From the outset of new trade transactions, you structure and implement the operational setup (e.g. Supply Chain Finance, Accounts Receivable, guarantees and letters of credit). You are responsible for buyer and supplier onboarding and optimize technical interfaces and formats to ensure smooth, highly automated day-to-day operations. Driving operational excellence and process improvements is a key part of your role. In close collaboration with the ING hubs, you ensure a consistent, high-quality execution across all trade processes. Through regular client reviews, client visits and proactive communication, you manage ongoing business activities, identify opportunities and ensure clear alignment with all internal stakeholders. Throughout all activities, compliance with regulatory requirements, in particular KYC guidelines, is a given.

Degree in Business Administration, Economics or a comparable qualification or professional training several years of experience in Wholesale Banking, including the management of complex client relationships in international and multi-market environments, with a strong focus on value creation in Trade Solutions and Transaction Services Strong commercial mindset, combined with solid risk awareness, credit assessment skills, analytical capabilities and a sound understanding of Wholesale Banking In-depth knowledge of operational workflows, scalable transaction systems and best practices in account management Excellent interpersonal and communication skills, with the ability to interact effectively across all levels of seniority and ensure strong stakeholder alignment Self-driven and well-organised working style, with proven experience in prioritising tasks, taking ownership and performing effectively in a deadline-driven environment Proactive team player with a positive attitude, eager to learn, share knowledge and initiative contribute to a cohesive, client-centric team culture Passion for innovation and a feel for sustainable solutions Fluency in English

Company pension plan, capital-building offers, free Deutschlandticket & bicycle leasING, company restaurant Hybrid working: In addition to working in the office, you can also work remotely – within operational, regulatory and legal requirements. Individualized work schedule models, sabbatical, subsidization of nursing & childcare costs Personal budget for continuing education and development as well as health; plus, a personal budget to set up your mobile working space