Branch Service Private Bank (m/w/d) Lübeck Branch

The HypoVereinsbank is part of UniCredit, a pan-European commercial bank. Our goal is to help the company develop further by offering our corporate customers and private customers the best solutions in the world and bringing their potential and the potential of our employees to development. Digitalization and our commitment to ESG principles - Sustainability & social justice - are the basis for our actions. You encourage us to accompany and empower our stakeholders. With our sustainability strategy, our products and social impact banking, we contribute to a life-saving future. Our success is based on the diversity and uniqueness of our employees. That is why we respect and promote equal opportunities in all dimensions of diversity, equity and inclusion: from age to gender and nationality to religion. We do not think in hierarchies, but create an environment in which every opinion is appreciated. For this reason, we have also been awarded the European top employer for the repeated time. Also you become part of us - be yourself and grow with us.

In the private customer Bank – Commercial Banking we offer customers a contemporary mix of branches, online stores, online and mobile banking as well as video and telephone consulting. In a modern environment, we advise holistically and according to requirements with a wide range of solutions for every situation of our customers. A variety of awards prove our consulting expertise and the quality of our products.

Position type: Part-time Welcome management and first contact person for all customers:in particular in the area of switch/casses and SB zone Responsibility for the proper settlement of the cash transaction, if present in the branch Individual handling of services directly at the customer or proper transfer of SMART BANKING Customer contact with the customer care units or the consultant team Proactive display of the customer-friendly omnichannel services offered by the bank (including transfer to SB devices and active response of customers: in direct and mobile banking, use of remote and digital channels) Proactive customer address of the HVB valyou benefit program as well as querying consent declarations and completeness of customer data such as e-mail and mobile phone Frictionless transfer of customers:inside and non-customers:inside (VKB, Business Easy, Private Banking and SMART BANKING) Agreement of customer appointments for customer advisors:inside (VKB, Private Banking and SMART BANKING) Acquisition of organisational tasks such as material ordering, equipment waiting area New customer acquisition by active address and recommendation management Ensuring customer satisfaction through excellent service as well as acceptance and adequate handling of possible customer complaints Consistent application of the applicable regulatory regulations within the scope of job-specific responsibility

Training as a banking businessman or comparable commercial qualification Bank's sales and branch experience Basic knowledge on the performance of Commercial Banking Extensive knowledge and affinity for bank omnichannel management (e.g. digital distribution channels) Good knowledge of current processes and guidelines Safe handling of relevant IT systems such as switch-cash applications, CRM, direct and mobile banking and SB devices Systematic, reliable and structured operation Embossed service and service understanding Self-conscious personality with competent appearance Impressed communication strength and joy in contact with customers Excellent team capability Commitment and flexibility in everyday work Willingness to further develop service and sales skills

UnlockYourPotential – With us, you shape your training independently and individually. With extensive training measures, strategic and future-oriented development programs or individual mentoring, we give your career a perspective. In addition, up to 3h/month of your working time includes your personal development – whether design thinking, storytelling, mindfulness or time management, you decide!

ComeAsYouAre – We are committed to a fair and inclusive relationship. That is why we have signed the Charter of Diversity, one of the Valuable 500 and promote people with disabilities in the working world. The UniCorns represent our LGBTQI+ colleagues, while with our Gender Diversity Programme we provide equal opportunities. Inclusion is a responsibility that we are aware of and we like to wear.

CareNowForLater – We will also provide you in the future. In addition to monthly salary payments, retirement provision is a topic that you should not deal with at the beginning of the pension. That's why we support your retirement from the first day.

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