2nd Level Support - VoIP / Cloud Telephony / Customer Support (m/w/d)

reputatio - we connect people, technology, vision and reality

For over 20 years, reputatio stands for modern cloud telecommunications solutions, IT infrastructure and strategic advice. With our innovative cloud phone system reputatio CallManager as well as our Virtual DataCenter and Dynamic Network solutions, we combine what belongs together – man, technology, vision and reality. In this way, we facilitate the daily life of our business customers from the middle class and the corporate environment through digital communication that works.

Our success is based on a family team culture, characterized by real customer orientation, hands-on mentality, open communication, integrity and humanity – combined with the common motivation to move something sustainably.

What do we offer you? A lot of exciting tasks, space for co-design and opportunities for self-realization.

Apply now at reputatio and become part of our success! Responsible management and processing of technical support requests and documentation in the ticket system Configuration of callflows, call forwarding lines and AI connections Participation in roll-outs, both remotely and locally with customers Analysis and troubleshooting in VoIP setups, network components and terminals (e.g. IP phones, routers, switches) Participation in the further development of our support processes and technical standards Technical advice of internal teams (e.g. sales, project management)

Complete study of (economic) informatics or training in IT or comparable qualification Reliable experience in 2nd level support, ideally in the area of VoIP / Telecommunications Good knowledge of VoIP technologies and network analysis (e.g. with Wireshark) Safe handling of network components (routers, switches, firewalls) is advantageous Very good knowledge of German in word and writing (at least C1) Independent, solution-oriented working and joy in team collaboration

We take care of our employees, which is reflected in our benefits. We offer appreciation, flexibility, professionalism and a high social competence. For your well-being at work: Main position in a crisis-proof industry Attractive remuneration: annual automatic three-digit salary increase in the first 2 years Flexible working hours and opportunity for mobile work and parttime Holiday: up to 35 days a year! More net of gross: occupational pension, VWL etc. most modern digital infrastructure, ergonomic jobs high quality work equipment in dreamy Art Nouveau Villa Good access to the ÖPNV and free parking right outside the door Onboarding-Angel – personal care for your individual installation plan Unforgettable team events such as after work events, excursions & more Target-oriented, valuing leadership style No dress code For your professional development: Annual training budget Digital Learning Portal and Knowledge Management System for Fast Know-How Building Flat hierarchies and short services that enable active participation of your own work and offer the opportunity to introduce ideas and take responsibility For your health: Special conditions in a high-quality local gym Corporate courses and sports groups Regular massage days at work JobRad-Leasing Weekly changing snack and fruit basket In dealing with our employees, authenticity, openness are also very important to us for critical comments and communication at eye level. We are proud of our awards as Kununu Top Company 2022-2025!