Assistant Manager Customer Service (m/w/d)

Did you know that... as a sustainable family business with around 2,000 branches in Germany, Austria and the Netherlands and a multi-annual online shop are one of the largest omnichannel providers in European textile retail? Our clientele is looking forward to an attractive price-performance offer in the areas of clothing and home-food clothing for the whole family. This family thought is also reflected in our daily coexistence: a pronounced sense of communion, communication at eye level as well as a respectful approach make our constantly growing Ernsting's family something very special. You are the central contact person*in for our customers on the phone, by email and for our social media channels Own-responsibility and in the event you process the diverse customer requests around our online shop, our branches and our products You ensure high customer satisfaction through high-quality solutions and information on the online and store purchasing process, orders, deliveries, returns, complaints and complaints, as well as debitoral topics and technical support You support agents in difficult processes and are team-wide responsible for maintaining and optimizing service quality For troubleshooting and process optimisation, customer feedback guides you specifically to other specialist departments and supports them in appropriate projects as needed You are in close contact with the Management Customer Service and take over the professional representation

A completed commercial training and experience in similar activities You are strong in communication and has a high service and customer orientation It is fun to help customers and to work in a solution-oriented manner Your work is independent and structured You have a safe handling of mail and internet applications and are happy to work with different IT programs

Job & Family: We live a strong relationship on campus. At the same time, we offer you mobile work by arrangement, flexible working hours at a 37.5-hour week and a kita directly on campus Financial advantages: Holiday and Christmas money, BAV, VL, Corporate Benefits, Personal discounts and bike leasing Feeling factor: 30 vacation days, free gym on campus, modern jobs with a large campus garden, several coffee hubs and food spots with fresh menus Family Fun: Interne Events and Activities on the Campus with Boule-Bahn, Padel-Court and Multispielfeld A warm welcome: With structured onboarding, regular feedback talks and individual further development possibilities