Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our team! Join us as techn. Application specialist:in (m/w/d)Radiology at Dedalus, one of the world's leading companies in healthcare technology, wherever possible in German-speaking countries (Homeoffice), and the best work of your career – with a sustainable contribution to better healthcare in a healthier world. Your tasks: As part of the support organization, you are the face of the company to the customer and work closely with users and IT employees of our customers. We look forward to your online application with letter of motivation incl. CV and testimonials! Disabled applicants are particularly taken into account with the same suitability. We are Dedalus – come and become part of our team Dedalus is committed to a motivating and value-adding working environment that reflects the passion with which our employees follow our mission: doctors: to help nursing staff to provide better care for their communities. We promote a corporate culture in which learning and innovation are explicitly desired. Together we improve clinical cooperation and processes and make a significant contribution to millions of people worldwide. Every person is the starting point and destination of our activities – and ultimately the most important beneficiaries. That's why we're proud of what we do every day. Our company is supported by a diverse community of 7,600 employees in more than 40 countries that jointly drive innovation and develop better health solutions for millions of patients: within the world. We are the people of Dedalus. Application deadline: 31.08.2026 At Dedalus, innovation begins with inclusion. As a company with strong values, we know that diversity and inclusion are key success factors for sustainable growth. Our international presence connects people all over the world. We are committed to estimating different backgrounds, skills and experiences and creating an environment that reflects the diversity of communities we work for. “Pursuing Diversity and Inclusion” is one of our core values and part of our “Dedalus DNA”. We design a respectful, diverse and inclusive working environment by recognizing the individual needs, perspectives and potentials of all. Dedalus stands for diversity, inclusion, equal opportunities and equality – and commits itself to a safe and value-assuring culture in which everyone can be or can develop their full potential. Our commitment to diversity and integration (https://www.dedalus.com/global/en/diversity-inclusion/)

You accompany customers proactively after updates, make innovations understandable and strengthen the satisfaction with our solution. You carry out targeted training and assignments so that customers can use relevant functions safely and effectively in the daily business. In the post-update process, you identify new requirements or disturbances with customers, capture them in a structured ticket system and transfer them to regular support By solution-oriented communication and remote analysis, you work on eliminating any disturbances in the context of our Picture Archiving and Communication System (PACS) Your distinct logical thinking skills enable you to create structured error analysis at application level as well as the associated infrastructure (operating system, network, hardware) You carry out regular tunings with selected key customers in which the support backlog is prioritized together and the current processing stand is made transparent You document and manage customer information, remote maintenance access and application configurations carefully and comprehensible You accept product improvements, evaluate them and follow them closely with product management and development In the HealthCare IT environment, you regularly vote with foreign system manufacturers and external partners Your profile: Studying a technical or scientific study programme or training as a specialist:in with relevant professional experience Very good skills for problem analysis and for independent development of complex relationships Structured mode of operation, pronounced methodological approach and safe occurrence in written and telephone communication Experiences in the systematic evaluation of log files Of advantage are knowledge of querying SQL databases (e.g. Oracle, PostgreSQL, MySQL) Ideally knowledge of networking (building, HTTPS, certificates) Knowledge of communication standards and frameworks and workflows in radiology (HL7, IHE, DICOM) are desirable Very good knowledge of German in word and writing Good English knowledge of word and writing We offer you: A permanent employment contract with attractive salary for a long-term perspective Responsive and exciting tasks in a future-oriented industry Total hardware and software equipment for pleasant work at home office A nice team that likes to support you and with which you are at “DU level” New company handy with dual-sim (Android or iOS) also for private use Possibility of a favoured Germany or Jobtickets or possibility of a JobRad (only for Germany) for your environmentally friendly mobility Benefits for tickets for leisure events of various types Group accident insurance (also applicable for accidents at leisure) Occupational pensions and time value accounts Only for Austria: the minimum salary for this position is lt. IT-KV Austria 45.800,-- € gross per year (38,5 Wh), an overpayment plus Premium scheme depending on the qualification/experience is of course for us