PRISMA Datensysteme GmbH | Germany | 26xxx Moormerland | Permanent position | Full time / Home office | Published since: 13.10.2026 on stepstone.de
Mitarbeiter/in 1st-Level Support / IT-Helpdesk (m/f/d)
With aposoft we offer our customers one of the leading pharmacy management systems (AVS). Our headquarters in Moormerland (Ostfriesland) has been the heart of the PRISMA data systems since 1988. This brings together decades of experience and innovative strength to support pharmacies throughout Germany with tailor-made IT solutions. .
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Your tasks • Your profile • What we offer
1st Level: You are the first point of contact for our customers and analyzes and resolves customer requests independently or forwards them specifically to the right controllers. Incident Management: You document and process all incoming enquiries about our pharmacy management system via various communication channels (telephone, e-mail, eSupport). Troubleshooting: You’re responsible for independent troubleshooting on the phone and remote support. System Administration: You take the setup, installation and configuration of soft and hardware.
Communication strength: You communicate safely on the phone and have very good knowledge of German in word and writing. Engagement & Hands-On-Mentality: You're packing up, thinking and always striving for the best solution. Team spirit: You like to work in the team and support your colleagues where you can. Education: You have an IT training, for example as a specialist in system integration (m/w/d), IT system electronics (m/w/d), or a comparable qualification. IT support experience: You have experience in IT support in connection with ticket and remote tools. Telematics infrastructure (TI): knowledge of telematics infrastructure is desirable.
Flexibility: Mobile work and flexible working hours that fit your life Additional services: Christmas money, Reference card – 50 € tax-free pay extra per month, asset-effective benefits and occupational pensions Fitness & Mobility: Participation in the gym (EGYM Wellpass) and business bike leasing
Location
 | PRISMA Datensysteme GmbH | |
| 26802 Moormerland | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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