conet Deutschland GmbH | Germany | 85xxx, 10xxx, 56xxx, 14xxx, 13xxx, 12xxx, 53xxx, 40xxx, 60xxx, 65xxx Bonn, Berlin, Düsseldorf, Frankfurt, Garching bei München, Koblenz | Permanent position | Full time / Home office | Published since: 27.06.2026 on stepstone.de
ServiceNow Consultant Senior (m/f/d)
Leading Forward! Work at conet in exciting digital topics and projects. We develop modern and sustainable end-to-end solutions for public administration, defence and business. This makes our customers strong and ready for the future. Make the future possible with us. Your chance – shape the structure with us. ServiceNow builds up as a strategic portfolio focus – with years of expertise in defence and public sector as well as growing enterprise business with customers from industry, financial services and other industries. You actively shape this structure: from the first implementation to the establishment of best practices and internal standards. With us, you will not find fixed structures, but real design playroom – you will see how we develop ServiceNow as a performance field and position it on the market. .
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Your tasks • Your profile • What we offer
you are responsible for the analysis, evaluation, design and implementation of customer requirements in one or more of the following modules: ServiceNow ITSM, ITOM, HRSD or EA you are fully responsible for software projects throughout the entire lifecycle and with the view for the big whole you are responsible for technical advice before and during project realization – incl. Presales activities, solution design and offer creation you use AI-assisted ServiceNow features (e.g. Now Assist, Predictive Intelligence) specifically in customer projects and evaluates application potentials early in solution design you identify optimization potentials in customer processes, introduce new modules and accompany customer change you conduct workshops and training and actively pass on your knowledge to the team – also in the sense of mentoring colleagues you actively contribute your own ideas and experiences: in the further development of our ServiceNow portfolio, the design of Go-to-Market approaches as well as the establishment of internal delivery standards you carry out presentations and customer appointments in German and English
successfully completed studies of (economic) informatics, business administration with technical focus or vocational training with IT background Multiannual, practical experience in ServiceNow implementation (min. one of the modules mentioned) and at least one CIS certification are mandatory for this senior role Experience in the integration of ServiceNow with other systems, process analysis and the design of digital business processes Knowledge of AI/GenAI functionalities of the ServiceNow platform (e.g. Now Assist, Flow Designer with AI) or the willingness to acquire them are advantageous Knowledge of Atlassian JIRA and ITIL / FitSM are desirable strong customer orientation, excellent communication skills and the ability to pick and convince different stakeholders project-related, occasional travel readiness fluent German knowledge (min. C1) and good English skills
Estimated CONET means that use is also paid out in special employer services, e.g. 30 days holiday and leisure compensation Training and certification Flexible working time design Hybrid work Urban Sports Club Occupational pensions
Location
 | conet Deutschland GmbH | |
| Bonn, Berlin, Düsseldorf, Frankfurt, Garching bei München, Koblenz | ||
| Germany |
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