Team Leader Customer Service (m/w/d) (25 hours)

Оccupation: Head - Finance and Accounting

-This is the working environment:-

As a team leader in customer service, you take responsibility for Service design in the product “DATEV firm management”. You're working and together with your team shape the processes of a first-class service delivery to our customers not only satisfied, but to succeed in the long term. Leadership of a team of eleven Colleagues and their development complete the task.

- These are the tasks:-

· You are responsible for the service-side design and support of the portfolio change of the solutions “DATEV firm management” · You are responsible for the processes of cooperation with Requirement management, product responsible departments and External service; the close interconnection to the neighboring products in our Department "KM stock" and the conversion team is for you of course · Together with your team you develop the existing processes for an excellent customer service · You will develop your employees: Further technical and methodological skills and thus actively support their skills to meet the challenges of the cloud world can be · You promote the use of modern technologies (e.g. AI) concrete applications and focus on team and departmental boundaries in projects and thus designed the service of the Future with

-We are looking for:-

-Required skills:-

· You are drawing due to your multi-year leadership experience by activating, motivating and developing employees · You have gained experience in shaping change processes and brings experience in organisational development · You strategically align your work with the corporate goals and has a high IT competence · You think process- and product-wide, work self-organized and structured · You have experience in working together in changing (project) teams and has a high team orientation

-Learnable skills:-

· Ideally, you bring knowledge of the processes into Tax consultants and products around DATEV with · You continuously develop your leadership skills by developing You regularly re-imagine · You'll take your gaze for the whole thing by interdisciplinary topics and forwards

-We offer:-

· Fair and transparent remuneration, 13th monthly salary, holiday allowance and further financial incentives · Wide range of professional and personal training within and outside working hours and numerous internal Communities for networking and mutual learning · Compatibility of family & job through the possibility to work in ‘Homeoffice’ on individual days (possibly after incorporation) within the meaning of a mobile, location-independent activity within Germany incl. the associated technical equipment · And much more...

-We are:-

DATEV is more than a green rectangle. We are one of the largest European software and IT service provider with headquarters in Nuremberg. More than 9,000 employees give everything to digitize the Business processes of our more than 800,000 customers: to advance. These rely on our PC and cloud solutions as well as mobile apps and expect For example, about 14 million wage bills per month. We are a strong and open community in which people not only get fast, but also like to stay. Our culture of safety and openness, on a technologically advanced Working environment meets. Diversity, equity and inclusion are the essential basis for all equal opportunities in working life can participate. DATEV stands for this every day. The best future is created in a strong community. We areDATEV!

Joblocations:

90403 Nuremberg, Mittelfranken, BAYERN, GERMANY

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