IT-Spezialist/-in Clientadministration, Support und Hotline (m/w/d)

IT specialist/in client administration, support and hotline (m/w/d) We are looking for the Office for Digitization, Organisation and IT of the Landeshauptstadt Stuttgart. The place shall be occupied without delay. The body belongs to the IuK team coordination and client support and is assigned to the Technical Infrastructure and Security department. The entire client management is part of the task within a defined area of responsibility.

They are responsible for trouble management and problem management at the Service Desk for the hardware, software and urban specialist software of the offices and their own companies Your tasks include the administration and support of the terminals distributed over several locations in the city area, especially on the basis of Windows and for mobile devices (e.g. smartphones and tablets) They contribute to ensuring the IT security of terminals Processing of lifecycle management: acquisition and disposal of waste equipment A change or addition of the task area is reserved.

a completed training in the IT sector (e.g. specialist informatics) with at least 3-year relevant professional experience They are used to develop structured and customer-oriented solutions very good oral and written expression in the German language (C1) Experience in client administration with Windows 11, automated software distribution and service desk and IT service management (ITIL) the willingness to regularly cast the hotline and the central late hotline (approx. 1 day per week)

a future-proof workplace Work-life balance through flexible working-time models and the possibility to work mobile or home office personal and professional development through our EducationCampus Health management and sports a free Germany ticket for the ÖPNV occupational pension provision and annual special payment Stuttgart allowance for employees – up to €150 per month attractive personal apartments in the city area of Stuttgart discounted lunch Discounts and Offers about Corporate Benefits We offer you a place of the pay group 10 TVöD. In the case of foreign financial statements from non-EU countries, the submission of a certificate recognition in Germany is necessary. In the case of certificates and diplomas that have not been drawn up in German, a translation is required by qualified interpreters or translators. JOBV1_EN