Area Service Manager North (m/f/d)

Responsibility for results: You are responsible for the overall responsibility for achieving the regional service objectives (conversion, margin, KPIs) and for the higher-level customer satisfaction with the Kärcher service in your region. implement strategy: You successfully implement central service initiatives at regional level and develop their own measures to achieve targets. Managing the dealer network: You take on the strategic support and development of the service partners, perform performance reviews, meet potentials and acquire new partners if necessary. Ensure quality: You are responsible for the performance, competence and conformity of the partner network and monitor compliance with the Kärcher Service, Quality and CI standards (optionally through audits). Escalations master: You act as the highest and decision-making escalation entity for complex service cases or customer complaints in the region. Keep an eye on the market: You collect market information, observe the competition, record customer feedback and forward this structured to product management and quality assurance. You agree to cross-functionally with regional sales, marketing and other departments (including warranty management and service bulletin LV 1 tracking).

Comprehensive knowledge of the regional market and the existing network. Sovereignty and sound decision-making in regional service escalations. Impressed communication strength for the implementation of trader performance talks and the targeted agreement of development plans. A strategic view for the participation in the selection and authorization of new service partners. High readiness to travel within the region assigned to you.

A varied, challenging and forward-looking activity in a globally active company. A high degree of self-responsibility and a wide range of design possibilities. The possibility to work in the mobile office. Technically demanding tasks for TÃ1⁄4ftler*inen make the service big and want to see more than just the workshop in front of their own doorstep. A service vehicle with comprehensive and modern tool equipment. A safe workplace in an innovative, renowned family business. .