Customer Service Manager HKLS Essen (m/f/d)

Apleona Wolfferts As part of the Apleona Group, Apleona Wolfferts has been offering tailor-made services and innovative building technology since 1899. We implement demanding projects for well-known customers in the field of the planning and construction of building equipment (heating, air conditioning, ventilation, sanitation). Highly qualified and loyal employees are the basis of our long-term success. Technology & Plant Engineering Our team in the field of technology and plant engineering ensures the planning, construction and smooth operation of technical systems. Whether heating, ventilation or electrical engineering – we stand for efficiency, sustainability and highest technical standards. Are you inspiring for innovative solutions, are technology-affin and have an eye for complex relationships? We look forward to your application! Strengthen our team and shape your future together with us! We – Apleona Wolfferts GmbH – are looking for our location in Essen Customer Service Manager HKLS (w/m/d) Essen - JobID 26306

Management and further development of the technical customer service for the plants Heating, Sanitation, Ventilation and Climate Planning, control and monitoring of maintenance, inspections, repairs and troubleshooting Operation planning and management of the service staff including tour planning, readiness to call and holiday coordination Creation and calculation of offers for maintenance contracts, repairs and small projects Construction and maintenance of long-term customer relationships and identification of cross- and upselling potentials Ensuring high service quality and customer satisfaction while maintaining defined response times, schedule and complete performance documentation Processing of escalations and solution-oriented care of complex customer requests Training, coaching and professional development of employees Close cooperation with sales, project management and other specialist departments Result responsibility for the service area including budget planning, key figures management and continuous optimization of productivity, utilisation and profitability Continuous optimization of processes and processes to increase efficiency and efficiency

completed technical training in the field of TGA, SHK, HLS, climate or refrigeration technology; a further development to the master or technician is advantageous Multiannual professional experience in technical customer service or service business, ideally with leadership responsibility Embossed leadership, communication and organisational skills High customer and service orientation as well as safe and binding occurrence Good knowledge of contractual principles (service contracts, SLA, warranty) Entrepreneurial thinking and a good understanding of business relationships Structured, independent and solution-oriented mode of operation Very good knowledge of German in word and writing

A future-proof and demanding activity in a professional working environment that promotes diversity and equality An unlimited employment contract 30 days The possibility of mobile work Family-friendly staff policy, to support various phases of life Flexible working time models for a real work-life balance Exclusive offers for employees with high-quality special conditions for products and services of renowned manufacturers and brands APLEONA - Training programmes for personal and professional development The option on Jobrad leasing, for your personal training or the way to work An attractive employee advertising employee program