osma GmbH & Co. KG | Germany | 63xxx Dreieich | Permanent position | Full time | Published since: 15.01.2026 on stepstone.de
Technician / Master as Head of Customer Service Elevator Systems (m/f/d)
osma – the specialist for residential elevators is one of the leading German elevator companies and has been family-run for over 100 years. We develop directional and sustainable solutions, especially for housing, which allow for the generation of people at home. Headquartered in Osnabrück and 12 locations, our team plans, distributes and installs lifts specifically for residential construction throughout Germany and supports them for a lifetime. osma. We're moving generations. In order to achieve our demanding growth objectives, we are looking for Engineer / Master as Head of Customer Service (m/w/d)
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Your tasks • Your profile • What we offer
Discipline and professional management of technicians and service technicians within the Frankfurt/Main service area, including operational planning and ensuring compliance with safety regulations Ensuring proper maintenance of elevator installations, including tuning of material supplies and documentation Central contact for our customers around our elevator systems, e.g. in the planning and coordination of repair, modernization and conversion projects Close cooperation with our sales and service team Implementation of quality controls and feedback talks with employees Budget responsibility for responsibility
Completed technical/commercial vocational training with further training to the technician or master or comparable qualification Multiannual leadership experience Experience in the elevator industry is not necessary Negotiation and communication strength and hand-on-mediation You are routined in dealing with IT systems and common MS Office products Current knowledge of German in word and writing, readiness to travel and valid driving licence of class B or BE Service orientation, a sovereign appearance and a high problem-solving competence complete your profile
Unlimited employment contract in our family-run company Private car with no mileage limit Holiday and Christmas money as well as asset-effective services 30 days holiday for your rest Jobrad about BusinessBike Welcome and knowledge event in Osnabrück Various training and development opportunities, including in our training centre in Osnabrück Corporate benefits and corporate events
Location
 | osma GmbH & Co. KG | |
| 63303 Dreieich | ||
| Germany |
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